With a Master of Business Administration degree in Marketing and Finance from Prestige Institute of Management & Research, I am a customer engagement expert who helps small businesses grow their online transactions and revenue. I work as a Senior Associate at Razorpay, a leading fintech platform that offers payment solutions to over 8 million businesses in India.I manage a large portfolio of 300-400 merchants, providing them with tailored solutions and support, resolving any issues they face with the Razorpay platform, and executing retention plans for churn and inactive merchants. I collaborate with the growth marketing team, using tools like Hubspot, Yesware, and Moengage, to increase customer loyalty and satisfaction. I have also gained valuable experience in the financial services industry, working as a Deputy Manager at ICICI Bank and as an Internship Trainee at Britannia Industries Limited.I am passionate about customer logic and communication, and I focus on key results, build amazing teams, and quickly adapt to new insights. I am constantly learning and never settling, staying calm in the face of adversity, and making quality decisions. I enjoy meeting new people and hearing new perspectives. I am looking for opportunities to work in an intellectually challenging environment where I can contribute to the team by being an out-of-the-box thinker.