As a Marketing Director in a Packing and Moving company, I orchestrate strategic initiatives to enhance brand visibility and drive customer engagement. Leveraging market insights, I develop targeted campaigns to showcase our comprehensive range of relocation services to diverse clientele. Through innovative digital marketing strategies and effective communication channels, I ensure our company remains at the forefront of the industry, fostering trust and loyalty among customers. With a focus on… Show more As a Marketing Director in a Packing and Moving company, I orchestrate strategic initiatives to enhance brand visibility and drive customer engagement. Leveraging market insights, I develop targeted campaigns to showcase our comprehensive range of relocation services to diverse clientele. Through innovative digital marketing strategies and effective communication channels, I ensure our company remains at the forefront of the industry, fostering trust and loyalty among customers. With a focus on delivering exceptional service and exceeding client expectations, I lead the charge in positioning our brand as the preferred choice for all relocation needs. Show less

As a Marketing Executive, I orchestrated and executed comprehensive marketing strategies at HST, harnessing Lemlist and CRM tools to drive targeted campaigns and foster business growth. I orchestrated a segmented approach through CRM, resulting in a significant uptick in customer engagement and retention. By leveraging Lemlist, I devised and deployed personalized email campaigns, yielding a notable amount of increase in both email open and click-through rates. Additionally, my collaborative… Show more As a Marketing Executive, I orchestrated and executed comprehensive marketing strategies at HST, harnessing Lemlist and CRM tools to drive targeted campaigns and foster business growth. I orchestrated a segmented approach through CRM, resulting in a significant uptick in customer engagement and retention. By leveraging Lemlist, I devised and deployed personalized email campaigns, yielding a notable amount of increase in both email open and click-through rates. Additionally, my collaborative efforts with cross-functional teams and meticulous analytics-driven decision-making contributed to a enhancement in overall marketing ROI. Show less

I spearheaded Level 1 and Level 2 support operations for a global customer base, ensuring prompt and effective resolution of inquiries and issues. Working collaboratively with my team, we maintained a high standard of efficiency in addressing client concerns and delivering comprehensive solutions. Our dedication to excellence and meticulous approach enabled us to consistently meet the diverse needs of our clients from around the world, fostering strong relationships and enhancing overall… Show more I spearheaded Level 1 and Level 2 support operations for a global customer base, ensuring prompt and effective resolution of inquiries and issues. Working collaboratively with my team, we maintained a high standard of efficiency in addressing client concerns and delivering comprehensive solutions. Our dedication to excellence and meticulous approach enabled us to consistently meet the diverse needs of our clients from around the world, fostering strong relationships and enhancing overall customer satisfaction. Show less

As a Senior Officer in the DevOps division within Zong's IT Department, I assumed primary responsibility for overseeing and ensuring the continuous operation of the Biometric Verification System, a critical component deployed by Zong and utilized nationwide across Pakistan. With unwavering dedication, I addressed and resolved any issues or outages encountered at various levels of operation. My duties included deploying updates and bug fixes, followed by rigorous Quality Assurance testing in the… Show more As a Senior Officer in the DevOps division within Zong's IT Department, I assumed primary responsibility for overseeing and ensuring the continuous operation of the Biometric Verification System, a critical component deployed by Zong and utilized nationwide across Pakistan. With unwavering dedication, I addressed and resolved any issues or outages encountered at various levels of operation. My duties included deploying updates and bug fixes, followed by rigorous Quality Assurance testing in the live environment to guarantee a seamless 24/7 experience for our customers. In close collaboration with the Sales & Distribution team, I proactively addressed any challenges or malfunctions experienced by devices, ensuring prompt resolution regardless of the time of day. Furthermore, I concurrently managed the databases of Zong's in-house applications, including the MYZONGAPP. Notably, during my tenure, the MYZONGAPP boasted an impeccable uptime record of zero percent outages, a testament to our commitment to operational excellence. In instances where customers encountered issues, I worked closely with the Customer Care team to swiftly address and resolve their concerns, prioritizing customer satisfaction at all times. Show less

As a Graduate Trainee Officer, I assumed responsibility for managing the databases of Zong applications. Collaborating closely with various teams such as HR and Legal, among others, I facilitated the seamless operation of their daily work applications, including but not limited to H.C.M and R.O.I, totaling 127 in-house applications. Ensuring a minimal downtime of 0.1% per month, I diligently supported the functionality of these in-house applications, providing Level 1 and Level 2 support during… Show more As a Graduate Trainee Officer, I assumed responsibility for managing the databases of Zong applications. Collaborating closely with various teams such as HR and Legal, among others, I facilitated the seamless operation of their daily work applications, including but not limited to H.C.M and R.O.I, totaling 127 in-house applications. Ensuring a minimal downtime of 0.1% per month, I diligently supported the functionality of these in-house applications, providing Level 1 and Level 2 support during outages or issues. Additionally, I actively contributed to the Software Engineering team by assisting in deployments and conducting Quality Assurance tests post-deployment in the Live environment. This role afforded me a proficient command over query writing in SQL and mySQL for tools such as SQLyog. Furthermore, I demonstrated proficiency in server maintenance, consistently ensuring their uninterrupted operation. Show less

Python related project in S&D department