John Randelle Saltat Email & Phone Number

John Randelle Saltat is a skilled Technical Support Analyst with a strong background in software development and application support. With expertise in a range of programming languages, including Java, Python, JavaScript, and React.js, John is proficient in delivering robust technical solutions in diverse environments.Currently, John is a Technical Support Analyst at Tecsys Inc., where they leverage their knowledge of SQL, Postgre, Java and cloud technologies to enhance client support and service delivery. Prior to this role, John served as an IMT Analyst at The Hospital for Sick Children, contributing to critical application support initiatives over a two-year tenure.With hands-on experience in Agile/Scrum environments, John is adept at managing projects using ticketing tools such as Jira and ServiceNow, ensuring compliance with ITIL frameworks and service level agreements (SLAs). Their technical toolkit also includes databases like SQL Server, Oracle, Postgre and MySQL, as well as application monitoring tools like SolarWinds.In addition to technical acumen, John is committed to continuous learning and development, currently pursuing aspirations in software development. Their dedication to leveraging technology to solve complex problems makes John a valuable asset in any tech-driven organization.Languages: Java, Java EE, HTML/CSS, JavaScript, React.js Technologies: Microsoft Technologies (RDP, Office365, ADD, Azure), AWS, Google Cloud, CRM and PMS systems, SLA, SaaS, Agile/Scrum Environments Operating Systems: Windows, Unix, Linux, Mac OSDatabases: SQL Server, Oracle, MySQL, postGresTicketing Tools: Jira, ServiceNow, SLAEHR applications: EpicApplication Monitoring Tools: SolarWinds, TELUS ITIL Framework, SLA