Who is Kendra S.? Overview
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Kendra S. is listed as CX Specialist at Lemonade, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Kendra S..
Kendra S. previously worked as Benefits Coordinator at Insight Global and Guest Advocate at Target. Kendra S. holds Bachelor Of Science - Bs, Radio And Television from University Of Central Florida.
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Email format at Lemonade
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Lemonade
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Profile bio
About Kendra S.
Currently, as a Benefits Coordinator at Insight Global, I manage the daily operations of our group benefit plans, including system administration, auditing, team strategy, compliance, vendor management, and training. I serve as a main point of contact for benefit-related inquiries, assist employees with benefit issues, and provide information on offerings. I also support Open Enrollment tasks and collaborate with the HR, Finance, Accounting, Payroll, and Communications teams. I am dedicated to supporting and nurturing Insight Global’s employees throughout their employment.I hold a Bachelor of Science in Radio and Television from the University of Central Florida, where I learned to use media and communication tools to connect with diverse audiences and convey compelling messages. Additionally, I have a certification in Social Media Marketing, reflecting my passion for content creation. I thrive in roles that challenge me mentally while allowing me to be myself. I am an independent worker, a goal-oriented learner, and a collaborative team player. I am excited to see what the future holds for my career and appreciate every failure and accomplishment that has shaped who I am today.
Current workplace
Kendra S.'s current company
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5 roles
Kendra S. work experience
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Benefits Coordinator
CurrentAs the Benefits Coordinator at Insight Global, I am responsible for administering the day-to-day operations of our group benefit plans. This includes system administration, auditing, team strategy, compliance, vendor management, training, and overseeing the Open Enrollment process. Each day presents new challenges and opportunities to assist employees with.
Jul 2024 - Present
Cx Specialist
In my role as a Customer Experience Specialist at Lemonade Insurance, I managed over 50 clients daily through phone, SMS/live chat, and email using Zendesk. I consistently maintained a 4.5 CSAT score and a 98% QA score. My responsibilities included investigating and escalating technical issues, staying updated on software to enhance support, and ensuring.
Sep 2021 - Jul 2024
Guest Advocate
As a Guest Advocate at Target, I collaborated with the customer experience team to optimize market research and manage customer flow, achieving a high Net Promoter Score (NPS). I worked with colleagues to ensure a superb and welcoming shopping experience for guests, closely engaging with them to enhance overall satisfaction. I also observed and implemented.
Oct 2018 - Jul 2021
Office Assistant
As an Office Receptionist at the UCF Writing Center, I utilized the UCF Internal Systems software to schedule and confirm appointments between the Director, writing tutors, and students. I managed marketing efforts and social media campaigns to connect students and potential clients to our services. I assisted with orientation and onboarding processes for.
Aug 2015 - Dec 2017
2 education records
Kendra S. education
Bachelor Of Science - Bs, Radio And Television
University Of Central Florida
Associate Of Arts - Aa, General Studies
Pensacola State College
FAQ
Frequently asked questions about Kendra S.
Quick answers generated from the profile data available on this page.
What company does Kendra S. work for?
Kendra S. works for Lemonade.
What is Kendra S.'s role at Lemonade?
Kendra S. is listed as CX Specialist at Lemonade.
Where is Kendra S. based?
Kendra S. is based in Atlanta, Georgia, United States while working with Lemonade.
What companies has Kendra S. worked for?
Kendra S. has worked for Lemonade, Insight Global, Target, and University Of Central Florida.
How can I contact Kendra S.?
You can use AeroLeads to view verified contact signals for Kendra S. at Lemonade, including work email, phone, and LinkedIn data when available.
What schools did Kendra S. attend?
Kendra S. holds Bachelor Of Science - Bs, Radio And Television from University Of Central Florida.
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