Building Business to Business relationships with New & Existing clients to grow the client base and business for Falcon Freight Ltd.

Managing the Norfolk Citizens Advice Debt Team in line with the requirements of the MaPS contract.

Rob's Kitchen provides home cooked food delivered hot to peoples door, helping them to eat better, save time and allow those who are unable to cook access proper home cooked food.

Starting from the ground up 1010 RCS Ltd is a social enterprise that is passionate about helping those that want to help themselves to break out of the 'rut'. We build employability and entrepreneurialism in individuals to help them improve their chances to build a better life for themselves. By giving them the tools to make positive changes in themselves. This is achieved by delivering small focused programmes within schools, colleges, prisons or any environment that will assist people to gain the key life skills that they may lack to gain employment or get a business of the ground.

Reporting to the head of Corporate Partnerships, managing accounts generating in excess of £28 million Gross Written Premium. Being the 1st point of contact between firms when dealing with all the relevant stakeholders in managing contractual requirements.Key Achievements• Secured new relationships in the mortgage intermediary network space• Developed a new household proposition to deliver into adviser sector• Oversaw the delivery of an end to end process with a partner to deal with complaints• Facilitated a payment in excess of £1million from a partner to cover non standard resource• Implemented significant product and pricing changes across portfolio of products• Negotiated improved contractual terms upon renewal with partner

Reported to the head of product, managed numerous general insurance product lines including home, creditor, mobile device, personal accident and travel ensuring the product management cycle was adhered to. Worked closely with all internal & external stakeholders to deliver products to market as well as manage the change process.Key Achievements• Led the delivery of a new PA product for strategic banking partner• Launched a new Short Tem Income Protection Product• Completed a number of end to end product reviews on high risk products• Oversaw consumer research to assess customers wants and needs in developing new propositions

Self employed business giving customers regulated advice on mortgages, lifeinsurance, critical illness insurance, income protection and general insuranceKey Achievements• Set up own business from scratch• Generated £35,000 turnover in first 12 months• Received numerous letters of thanks and recommendations from clients

Created, developed and maintained business relationships with mortgage intermediaries within East Anglia to utilise the banks unique approach to non standard lendingKey Achievements• Created a clear strategy for penetrating key account firms• Increased business volumes by 35% in 6 months

Created, developed and maintained business relationships with mortgage intermediaries within East Anglia to utilise the extensive range of services providedKey Achievements• Created a clear strategy for penetrating key account firms• Increased business volumes by 25% in 6 months

Created, developed and maintained business relationships with mortgage intermediaries within the South West of England to utilise the service provided by TFCKey Achievements• Created a clear strategy for penetrating an untapped area• Increased business volumes by 21% in 3 months

Created and implemented a clear strategy for penetrating key accounts mortgage intermediary firms within the South West of England to utilise the flexible mortgage, current account mortgage and standard mortgage offerings for their customers. Defined jointly agreed business plans with senior stakeholders. Key Achievements• Created a clear strategy for penetrating key accounts• Increased penetration of key accounts by 25% in 12 months• Attained an increase of 32% in business volumes in 2 years• Managed an area marketing budget

Sought out and created new business relationships with mortgage intermediaries within the South West of England to utilise the products offered by the various RBS residential mortgage lender brandsKey Achievements• Brought on over 50 new firms in 12 months • Increased area penetration by over 60%

Managed the office of a family owned business, manufacturing GRP products specialising in aerodynamic components for commercial vehicles. Dealt with all aspects ranging from recruitment, health & safety, production schedules, finance, purchasing, sales, customer contract and relationships management and payroll.Key Achievements• Instrumental in securing the company’s largest contract with haulier Eddie Stobart worth in excess of £250,000 per year• Implemented the quality system ISO 9001

Managed all aspects of motor claims, from assessing liability and negotiating with third party insurers to identify potential fraud and investigating accordingly. Dealt with a variety of customer queries and liaised with approved repairers and claims management companies to reduce claim costs.