As a senior technical writer at Ellucian, I manage the content, structure, format, and delivery of installation and configuration guides, user guides, and release notes for Ellucian CRM products. I have over 10 years of experience in technical writing, with a foundation course in technical writing.I excel at working with product and solution architects, developers, system testers, and other SMEs to rapidly produce high quality documentation in an Agile development environment. I use RoboHelp, Oxygen XML Editor, and other tools to create and maintain documentation that follows the best practices of SDLC, DDLC, DITA, and various style guides. My goal is to help customers and users understand and utilize Ellucian CRM products effectively and efficiently.
Listed skills include Aircraft, Avionics, Technical Writing, Aeronautics, and 20 others.