Salvador Lopez Email and Phone Number

● Established and refined QA structure and process● Worked closely with development team to lower turnaround time on bug fixes to 1 day● Met with development and product managers daily to prioritize business needs● Wrote and executed test plans across 4 different products, with platforms on both mobile anddesktop sites● Held weekly 1:1s with team members to go over goals, issues with QA processes and ways toimprove our current SDLC● Assisted in creating the onboarding process for QA team

● Trained and mentored a team of 17 QA Engineers● Worked closely with release engineer to ensure that release candidates were ready for deploymentto our production environment, in addition to resolving any critical issues requiring hot-fixes● Collaborated with Product Managers to ensure the correct tickets were prioritized● Assigned tickets to QA Testers in order to meet deadlines for weekly releases● Worked with automation team in prioritizing tasks to improve release process by categorizingareas of automation● Created comprehensive release reports at the end of each sprint● Created and submitted release notes for every release● Interviewed candidates to fill our fast growing team

● Aided in enhancing the QA team structure and provided input on the best ways to split up theteam● Collaborated with development and product leaders to discuss goals and issues● Developed and maintained a suite of 2500+ quality assurance test cases across 3 products● Helped define and improve QA processes in order to increase speed and efficiency - adding moretesting environments for simultaneous testing and lowering testing time to a week

● Provided training and support to restaurant staff on how to use integrated systems effectively andtroubleshoot integration-related issues● Managed the implementation process, which included coordinating with internal teams,third-party vendors, and restaurant stakeholders to ensure successful integration deployment● Conducted thorough testing of integrations to ensure seamless data flow and functionalitybetween systems, identifying and resolving any issues or discrepancies● Identified client needs and helped them use customized features● Scheduled trainings to align with the client’s go-live date● Logged notes and tracked progress throughout implementation● Monitored the health of accounts and hand-off to customer success team

● Provide support for end users● Fielded inbound customer phone and email inquiries● Identified technical issues and used appropriate troubleshooting steps● Collaborated across departments to address client needs● Kept detailed record of customer interactions● Met quality assurance metrics