Sales: Strategy definition. Yearly plan implementation and monitoring. Sales team and key account management activities. Marketing: Strategy definition. Yearly plan implementation and monitornig. Marketing team management.Achievements: +6M€ new business (BPO yearly recurring business) after 2 years

Helping companies to increase loyalty and gain efficiences through 360º Customer Experience Solutions. MST has more than 30 years experience providing Omnichannel and Multilingual Customer Service and Inside Sales teams, CX Consulting and Technological solutions.

Managing Inside Sales and Customer Service teams in a fast-paced environment, leading some of the company’s most important campaignsI have been managing 5 major projects (Agilent Technologies, Intel, Shared Services, ViaVan and Harley Davidson) generating more than 5M € revenues yearlyAgilent Technologies has grown from 7 Presales Agents in 2015 to 20 Inside Sales Managers team achieving more than 30M $ yearly salesThe Agilent client has scored >8/10 in the CPM yearly satisfaction survey consistently over the last 5 yearsThe Agilent project has received the following ECCSA (European Contact Centre and Customer Service Awards) awards: finalists as “Best team of the year 2018” and “Best partnership 2019”I received a CPM Award as employee of the year 2018I work closely with Finance (P&L forecast creation and reviews), CPM Sales and Marketing departments (creating and participating in new business quotes and pitches).I am the point of contact to create new business proposals and quotes for the New Tech Business Unit

Led the design and development of Customer Satisfaction Programs in After Sales: international workshops, KuZu program, customer satisfaction surveys and motivational programsWorked cross functionally to implement those programs (Quality, Marketing, Technical Support, Customer Care, Sales and Warranty departments)Identified Customer Service best practices in specific markets which I brought to the whole SEAT international After Sales network (i.e. Exit Interview, Service Advisor Guide, SEATisfaction program...)Negotiated Customer Satisfaction yearly targets and action plans with SEAT’s international After Sales networkProvided ongoing support to the importers network: market status analysis (Customer Satisfaction,Phantom Tests and Auditing KPIs), root-cause analysis, action plan proposal and agreed measures monitoring.Achieved 95% Customer Satisfaction KPI targets achievement within the International importers network. Importers network satisfaction with our support: average score of 4,2 out of 5.

Developed and implemented an International Plan for the Consumer Electronics brand StarblitzExecuted Marketing campaigns: mailings, catalogues, e-marketing, International websiteOrganized and participated in International Fairs (Photokina, Paris Son e Image, Sonimag)Conducted prospecting and sales activities: telesales and commercial visitsGenerated more than 20% of the company revenue (+3M €) within the first 2 years

Defined and implemented the Business Plan of the new audio-visusual services centreConducted prospection and sales activities via phone and commercial visitsReached break even at the end of the 2nd year

Developed the Business Plan of this new tech Start-upSearched and negotiated with potential investors to assure the financial viability of the company according to the business development planSuccessfully achieved the first funding round of the company