• Supervised daily operations and provided leadership to the team.• Analyzed KPIs for Google Ads campaigns to drive performance improvements.• Built automation tools to streamline workflow and enhance efficiency.

• Played a key role as a Data Analyst, handling data collection, cleanup, interpretation, and visualization.• Presented weekly KPI reports to national heads, utilizing Python and VBA Macros to enhance network monitoring reports by 93.75%.• Contributed to optimizing network performance for 800 OLTs, resulting in improved customer experience.• Spearheaded the creation and automation of a new nationwide KPI (network availability) through Python, improving network performance and availability for customers.• Automated the updating of network topologies and improved creation efficiency by more than 50% using Python and Apps Script, enhancing productivity and reducing errors.• Authored and researched network insights, including network traffic, optical power, bandwidth, and volume utilization, to analyze user internet behavior and experience.• Oversaw the software upgrade of 428 OLTs, improving service stability for voice and data in the wireline network.• Spearheaded the Capacity Upgrade acceptance of 103 OLTs, catering to the increasing demand for bandwidth.

• Taught subjects under Mathematics, General Engineering and Sciences, and Electronics Engineering

• Provided remote NMS technical support and troubleshooting during integration, pre-PAT, and RLA activities.• Conducted subcontractor and team training in the region.• Deployed onsite for alarm simulation activities until remote live acceptance by the client.• Assisted in the endorsement and compilation of supporting documents to ISDP.• Accommodated technical and administrative concerns from the billing team, materials department, ODN department, and subcontractors.• Checked, revised and created the bill of materials and asbuilt documents.• Created OLT documents such as ITNM discovery files, DRM requirements, project completion reports, and detailed mapping files.• Assisted project coordinators in updating the online trackers for meetings.

• Prepared necessary billing documents such as bill of materials, acceptance certificates, and asbuilt documents.• Provided the requirements needed for the warranty bond application, GR number, and invoice.• Coordinated with the management and subcontractors to finalize the schedule of deployment.• Deployed onsite to do technical works such as punch list rectifications and asset tagging to close sites.• Updated online trackers and provide essential documents to the superior for meetings.

• Supported the sales team with any technical-related topics during pre-sales activities.• Assisted technical supervisor in project management.• Conducted end-user technical training.• Generated design, bill of materials, Gantt chart, service level agreement, and product implementation manual.• Maintained expert knowledge as a liaison between the company and customer's technical team for smooth customer integrations and deployment.• Responded to existing and potential customers with regards to their technical queries and commercial issues in coordination with the superiors.• Performed online and onsite presentations about marketing sales activities and relevant technical issues as required.• Conducted market/product research, prepares proposal quotation, Gantt chart, and other documents required by the customer and/or the project.• Generated design & bill of materials for networking products, security and auxiliary products, and peripherals.

• Responsible for the scheduling and deployment of manpower.• Supervised and oversees the work of the field engineers to ensure great customer service at all levels.• In-charge of customer service and after-sales support.• Acted as company's representative when relating to clients.• Conducted first-level phone support for troubleshooting.