Samantha Wright Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

As Head of Operations, I report to the Director of Operations (Hindawi Journals) and form part of the Editorial and Publishing Operations (EPO) Leadership team.I am responsible for:- ensuring efficient processing of all content within Hindawi journals from submission to publication- overseeing vendor locations and freelance teams working across editorial.

London, United Kingdom

As an Operations Manager, I am responsible for- the set-up of external editorial and production suppliers, followed by ongoing management of external vendors (including reviewing, implementing, and documenting operational changes, internally and at vendor locations) - managing a team of Editorial Production Editors responsible for ensuring the day-to-day.

London, United Kingdom

As a Project Coordinator within the Global JEO (Journals Editorial Office), I deliver on strategic operational goals by: - Undertaking responsibility for coordinating Global JEO projects to improve the strategic position of the London JEO team, as contributing to global/strategic project leadership.- Assisting the Head of Strategic Development in creating.

London, United Kingdom

• As a Senior Editorial Operations Coordinator, I line manage a small team responsible for the management of journal portfolios; I demonstrate line management, team working, and problem-solving skills, and have a good.
• Line manage a small team of Editorial Operation Coordinators, including recruitment, training and appraisals
• Act as an escalation point for queries raised by Editorial Operation Coordinators
• Set and maintain standards (with the Editorial Operations Manager) for a portfolio of journals, ensuring portfolio progression and maintaining documentation
• Manage same duties as an Editorial Operations Coordinators for personal group of assigned journals, alongside responsibilities as a line manager with oversight of their teams' performance. Show less

London, United Kingdom

• Editorial Operations Coordinators have responsibility for monitoring, reviewing and reporting on Key Performance Indicators (customer satisfaction and speed of peer review) within outsourced vendors used by the Journal.
• Monitor and report outsourced vendor performance by compiling statistical data and writing narrative reports summarizing quality assurance findings; eradicate inefficiencies, recommend/implement process improvements.
• Cooperate with/feed back to Editorial Operations Manager vendor to ensure that journals meet Key Performance Indicators
• Review customer satisfaction surveys to evaluate the effectiveness of outsourced vendors
• Liaise with external and internal customers; act as contact point between external Editors, outsourced vendors and the Publishing team
• Answer customer enquiries and problems via email and telephone

London, United Kingdom

• Processing and fulfilling print and online advertising revenues. Providing administative support to sales and production teams. Monitoring all procedures to ensure they adhere to process and internal.
• Processing orders for advertising/supplements within portfolio of print journals (including The Lancet titles), online media, online banner advertising and eTOCs
• Monitoring campaigns from commencement to fulfilment - ensuring advertising… Show more Processing and fulfilling print and online advertising revenues. Providing administative support to sales and production teams..
• Monitoring campaigns from commencement to fulfilment - ensuring advertising campaigns are correctly entered into system (client details, schedule, pricing, ad placement, etc) and that content is delivered to production.
• Chasing, flight-checking and obtaining editorial approval of print artwork (making amendments if required using Adobe Pro software)
• Processing and archiving all orders/sales information; maintaining accurate records/database in both online and hard copy.

London, United Kingdom

Administration; moderation of databases and social networking sites; assisting with creation, copyediting and proofreading of website content.

Assigned under various companies to covertly assess the quality and upkeep of staff, services, premises and marketing campaigns at retail locations. Collected precise findings and accurately reported them from memory.

London, United Kingdom

Customer services role

Provided one-to-one educational support and character building guidance to children in Primary and Secondary schools in disadvantaged communities.

Bachelor Of Arts, English, 1St Class Hons

Awarded the Westfield Trust Prize for outstanding academic achievement, Queen Mary and Westfield College, University of London 2011

Education record