Professional with strong experience with analytical skills and great passion for consumer behavior.Current career focused on User Experience and Market Research, providing discoveries and data collect based on human centricity. Delivery of actionable insights to pave innovation strategies with impact on product, business, technology and UX. Demonstration of consumer latent needs attached to KPIs (CSAT, NPS, churn rates) and OKRs.Past experiences into marketing, sales and commercial departments at relevant companies of different segments of Brazilian market (Service, Industry, Retail).Main qualifications:UX Research user tests, journey maps, personas | Client Service for companies with multiple marketing and communication needs │ Planning and Coordination of quantitative and qualitative market research studies (traditional and digital methods) │ Analysis and Insights generation based on consumer behavior and data evaluation │ Moderation of depth interviews, ethnographic immersion and discussion group │ Agile methods | Presentation of results with credible storytelling for key stakeholders at Corporation.