Service Manager
Jul 2023 - Dec 2023
AeroLeads people directory · profile
Sam A Email & Phone Number
Experienced IT professional with over 11 years working in the industry
1 work email found
@modalitysystems.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
Experienced IT professional with over 11 years working in the industry
Location
St Albans, England, United Kingdom
Who is Sam A? Overview
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Quick answer
Sam A is listed as Experienced IT professional with over 11 years working in the industry based in St Albans, England, United Kingdom. AeroLeads shows a work email signal at modalitysystems.com and a matched LinkedIn profile for Sam A.
Sam A previously worked as Service Manager at Databarracks and Customer Success Ops Manager at Infobip. Sam A holds Computer Science from University Of Hertfordshire.
Company email context
Email format at modalitysystems.com
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*@modalitysystems.com
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AeroLeads found 1 current-domain work email signal for Sam A. Compare company email patterns before reaching out.
Profile bio
About Sam A
Experienced IT professional with over 10 years working in the industry.I have experience working in a managed services environment along with strong Incident and Problem management skills.Throughout my time in the IT industry I have also gained strong service delivery and reporting skills for a variety of clients in different sectors. These include financial, construction, retail, hospitals, schools, councils and technology based organisations. My main focus has been around service delivery and ensuring our clients are able to obtain the most value out of the service which they have been offered. I have been involved in the Unified Communications (UC) and Short message service (SMS) space for 10 years and I have always seen these methods as the future of communications for businesses globally. I am excited to see what the future brings in the IT space but I believe UC and SMS will continue to be a huge part of it. I am currently working for an exciting leading company specialising in Back up as a service (BaaS), Disaster recovery as a service (DraaS) as well as being a global leader in public cloud continuity.I have also gained the following qualifications in ITIL to help complement the experience I have gained in working in the industry:ITIL Foundation V3 - October 2015ITIL Intermediate Certificate In IT Operational Support and Analysis - March 2017ITIL Intermediate Certificate in IT Service Offerings and Agreements - July 2018ITIL Foundation V4 - May 2021
Listed skills include Photoshop, Computer Science, Javascript, Object Oriented Design, and 18 others.
7 roles
Sam A work experience
A career timeline built from the work history available for this profile.
Customer Success Ops Manager
Working within the profitability management team to help ensure we are delivering a great service to our clients whilst also ensure the company continues to remain profitable from a global perspective.
Nov 2022 - Mar 2023
Service Delivery Specialist
OpenMarket is now fully integrated as an Infobip company. My current responsibilities involve transitioning my previous role into the wider HQ team at Infobip
Feb 2022 - Nov 2022
Service Delivery Specialist
Openmarket
Working with the global service delivery team, based in both the US and the UK, to ensure provisioning requests are managed and dealt with accordingly through Salesforce. Building knowledge base articles for the team to improve and implement new processes. Working with suppliers to ensure timelines are met with major Global telephony vendors.- Managing.
Jul 2019 - Feb 2022
Service Delivery Analyst
This position is to help directly with our key managed service customers along side the Service Delivery Managers. This includes the following:Process and Co-ordination Management:- Ensuring processes and procedures are working correctly as well as updating them as and when required.- Ensuring engineers have correct access to all our managed service.
Jul 2018 - Jun 2019
Incident Manager
Incident Manager, Modality Systems (St. Albans) July 2015 to Present Responsible for ensuring all tickets are dealt with and managed accordingly Reporting directly with the Support Team Manager in order to drive new changes around the service desk Producing weekly/monthly reports on the service desk to generate trends and to pass onto our customers.
Jul 2015 - Jul 2018
Support Engineer
IT Support Engineer, Modality Systems (St. Albans) September 2012 to July 2015 Primarily working on 1st and 2nd line Support tickets Assisting in 3rd Line ticket’s to gain further experience Excellent communication skills due to extensive phone and Instant message support Strong Experience in Supporting Microsoft Lync/Skype For Business Gathering.
Sep 2012 - Jul 2015
3 education records
Sam A education
Computer Science
Bsc (Hons), Computer Science, Upper Second Class 2:1
Education record
Nicholas Breakspear Secondary School
FAQ
Frequently asked questions about Sam A
Quick answers generated from the profile data available on this page.
What is Sam A's role at their current company?
Sam A is listed as Experienced IT professional with over 11 years working in the industry.
What is Sam A's email address?
AeroLeads has found 1 work email signal at @modalitysystems.com for Sam A.
Where is Sam A based?
Sam A is based in St Albans, England, United Kingdom.
What companies has Sam A worked for?
Sam A has worked for Databarracks, Infobip, Openmarket, and Modality Systems.
How can I contact Sam A?
You can use AeroLeads to view verified contact signals for Sam A, including work email, phone, and LinkedIn data when available.
What schools did Sam A attend?
Sam A holds Computer Science from University Of Hertfordshire.
What skills is Sam A known for?
Sam A is listed with skills including Photoshop, Computer Science, Javascript, Object Oriented Design, Uml, Sql, Adobe Director, and Premier.
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