Sam Williams Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, Australia

Responsibilities:● Resource management of staff based in different countries including counselling and providing mentoring and feedback on performance● All aspects of engineering and deploying of new technology● Drive costs down through automation and system stabilityAchievements:● Merged 4 individual Systems Centre Configuration Manager (SCCM) 2003 sites into a single SCCM 2007 site. Migrated 2500 applications● Designed and deployed a single touch PC deployment environment for Windows 7● Redesigned Microsoft deployment tools to improve PC migration (saving US$10m) for Windows 7 deployment● Further upgrades to SCCM 2007 to SCCM 2012 and now Configuration Manager (CM) Current Branch. Now supporting 285,000 clients● Deployed 1E Shopping for User Self-Service● Deployed JamfPro/Casper for MacOSx management

Sydney, Australia

Key Goals:● Establish the new AsiaPac IT Desktop team● Centralise applications and infrastructure in order to improve client service and reduce overall costs● Develop a consistent approach for the delivery of software and antivirus definitions in order to remove duplication of effortResponsibilities:● Resource management of staff across AsiaPac including counselling and providing mentoring and feedback on performance● Design and maintain a Standard Operating Environment (SOE) on excess of 30,000 PCs spanning 16 countries● Design and implement PC build, data migration, PC backup and application packaging and deployment● Management of security patches and antivirus definitions● Work with project managers to allocate recourses to projects according to the priority and scope● AsiaPac IT member of the Desktop Lifecycle Network● Negotiate hardware pricing and contracts for notebooks and desktops● Vendor management (hardware and software)Achievements:● Built AsiaPac IT Desktop team separating the Solution and Operation functions● Designed and deployed SCCM infrastructure and configuration to over 30,000 PCs across 74 sites in 16 countries. The number of applications were reduced from in excess of 500 to less than 150● Significantly improved the deployment success rate of software applications● Deployed Symantec Antivirus System Centre to all sites resulting in a reduction in virus outbreaks across AsiaPac IT

Sydney, Australia

Responsibilities:● Resource management of staff based in Sydney including counselling and providing mentoring and feedback on performance● Design and maintain an SOE on excess of 6,000 PCs● Oceania member of the Desktop Lifecycle NetworkAchievements:● Technical lead for the implementation of the BlackBerry BES environment for Australia● Negotiated new contracts for notebook replacement for Australia and New Zealand● Designed and deployed a standard notebook and desktop model for Australia and New Zealand

Responsibilities:● Technical Team Lead for the Australian Software Services Group, consisting of 5 staff based in Sydney. I provided technical direction, informal mentoring and career development● Design and maintain the SOE for users across Australia● Development of applications for the desktop environment as well and internal IT tools● Management of software licensing and Microsoft Office templatesAchievements:● Designed, deployed and migrated 4800 Australian staff from Novell to Active Directory (AD) using internally developed migration tools to automate this process● Technical lead for desktop and active directory migration for the Arthur Andersen merger across 6 states using specifically designed and developed migration tools to move 1800 staff from their Novell environment to the existing Ernst & Young Australia’s AD. This included creating AD accounts for all users, migrating PC’s to AD, reconfiguring Lotus Notes and migrating mailboxes and the rebranding of all PCs with new visual identity. In addition all data was moved from the Arthur Andersen servers to the existing Ernst & Young servers. The migration began on Friday afternoon and was completed by Monday morning● Involved in the process of reviewing RFP responses in order to select replacement notebooks and desktops. Managed the deployment of the PCs using internally designed and developed automated migration tools in order to complete the roll of approximately 5500 PCs in less than eight weeks● Deployed SMS 2003● Deployed 800 Windows Mobile 5 devices using Nokia Intellisync● Implemented Connected TLM to 5200 PC’s● Developed a tool called EYRunAs which enables elevated rights for software installations. ● Developed a tool called User Account which allows temporary administrator access by exchanging codes with the Helpdesk. All user activity is captured during this time in order to monitor changes made to the SOE. This tool is used throughout Oceania and the UK.