Sam Alarcon Email & Phone Number

Greater Chicago Area

Greater Chicago Area

● Data analysis and KPI monitoring for the Customer Care department, supporting 1,000+ agents.● Highlight trends and investigate underlying causes of variance.● Process improvement on business critical KPIs based on analysis.● Develop solution for quick turn-around holiday business analysis.● Ad Hoc and recurring reporting using SQL, Excel, and Tableau.● Collaboration with Product teams to develop externally facing client tools.

Greater Chicago Area

● Provide direct account support for high-value restaurant groups.● Develop full-scale payment distribution reporting for multi-location restaurant groups.● Present sales and payment information during meetings with high-value restaurant groups. ● Implement reporting tools and procedures for department use.● Ad hoc and recurring reporting using SQL, Excel, and SQL Server Reporting Services.● Collaboration with Account Management teams to support internal sales needs.

Chicago

Interacted with partner restaurants to ensure all website information is accurate, and executed updates and additions accordingly. Assessed financial data for partner restaurant payouts, and explained details when needed. Provided operational training for Customer Care Specialists in regards to partner restaurant updates and interactions.

Chicago

Acted as a customer service liaison between website users and restaurants, troubleshooting a variety of customer issues to reach resolution. Chosen for Social Media Team, to work in collaboration with senior staff and Marketing Department providing customer service through alternate channels, and assisted in developing the official training program when team expanded. Provided Leadership Team with input needed to further develop policies and procedures for Customer Service Specialist.

Wrote television show recap articles, including plot points, commentary and reader interaction prompts. Worked independently, on tight deadlines, in order to ensure articles were researched, written, edited, and published in a timely manner. Established working relationships with editors through email correspondence.