Sam Alsop Email & Phone Number

-Execute training sessions in groups or individually-Arrange for and conduct on-site training -Observe and evaluate results of training programs-Develop the needs of customers car parking knowledge-Creates technical training programs according to requirements.

Ontario, Canada

-Responsible for the daily scheduling of operations for a team of 4 technicians-Co-ordinated 600+ Faregate installations for the Toronto Transit Commission across all 75 stations-Co-ordinated 700+ ticket vending machines installations across 3 different device types for Metrolinx/PRESTO across all 75 Toronto Transit Commission stations and multiple GO stations across the Greater Toronto Area, including bus & streetcar garages within the Toronto Transit Commission-Responsible for prepping/staging each device type prior to installation-Responsible for completion of commissioning/remediation activities on all installations -Assisted sister company Scheidt & Bachmann USA with installation methods and assisted with troubleshooting issues in person and via video calls.-Completion of site-specific safety and delivery documents for all installations -Responsible for scheduling installations with subcontractors -Maintained and requested Moneris/Verifone card terminal data for installations-Conducted Yearly FST performance reviews

-Field Service Engineer covering the North West Region of England-Responsible for troubleshooting car parking systems and ensuring SLAs are met in a timely manner across multiple customer sites-Installations of new car parking barrier systems-Maintenance of customer relations in person and over the phone-Scheduled PPMs and resolved equipment issues in a timely manner to meet the SLA

-Onsite technician responsible for ensuring monthly SLA targets are met by maintaining all MAG Parking Barriers/Parking POS/ANPR/Command Intercoms, 24/7, 365 days a year with a team of 4 technicians on rotation Day/Night shifts.-Completed monthly SLA reports using Microsoft PowerPoint and Microsoft Excel for management meetings-Maintained spare parts stock levels to ensure they did not deplete and that SLAs could be met-Maintained relationships with the MAG Control Room Staff to work towards improving procedures-Completed PPMs across all device types as per schedules

A Level, Business Studies

Education record