Sam Altavilla Email & Phone Number

Park City, Ut, Us

Stratton Mountain, Vermont

Stratton, Vermont, United States

- Opening and closing lifts on time and in accordance with set schedule- Maintaining safe loading and unloading ramps- Monitoring the safe loading and unloading of each guest- Worked closely with lift maintenance in troubleshooting of lift-related issues- Engaging in meaningful conversation with guests whenever possible- Managing rotation of lift staff and lunch breaks- Covering other stations when needed- Assisting with training of new team members- Adhering to all department operational and safety guidelines

Stratton, Vermont, United States

- Installation, maintenance, troubleshooting, and management of dispatch-related systems including internal databases, phone interfaces, and a 300-user digital mobile radio network- Working with other resort managers in the development of training material and standard operating procedures to maximize effectiveness of dispatch operations- Communicating effectively with all departments to monitor status of ski lift, patrol, grooming, and trail maintenance operations- Relaying terrain conditions and lift status to appropriate resort teams as changes occur- Answering, filtering, and sorting of incoming phone calls and dispatching the appropriate personnel for response to incidents- Logging and maintaining record of all events including on-mountain incidents, lift downtimes, and missing persons- Safely operating snowmobiles, ATVs, UTVs, and trucks in accordance to company policy

Stratton, Vermont

- Opening ski trails in the morning and marking all present hazards by use of fencing, signage or bamboo- Transporting supplies and tools to other patrollers or other departments- Regularly monitoring guest safety on trails, especially those designated as beginner areas- Responding to and/or providing back up to accidents on the mountain- Providing patient care and rapid transportation (via toboggan) for injured guests- Participating in daily training to further expertise in medical and operational topics- Educating guests on proper skier responsibility and providing answers to any questions- Communicating using multiple outlets (telephone, two-way radio, written reports, etc)- Assisting other departments with tasks such as lost equipment or general guest safety- Sweeping / clearing trails at the end of the day to ensure no guest is left behind

Stratton, Vermont, United States

- Took initiative in overseeing different projects within multiple mountain operations departments such as management of a large digital radio network, deployment of a mobile work order system, and overall improvement of processes such as incident and risk management- Provided training opportunities for department managers regarding usage of various IT equipment- Digitalized multiple documents in order to achieve maximum process efficiency and eliminate the need for paper forms in certain scenarios- Filled in for various front-facing positions (lift operations, ticket sales, etc) on high volume weekends or holidays- Networked with various resort managers in order to achieve a better understanding of ski area operations

Killington, Vermont, United States

- Daily setup and breakdown of on-hill signage- Strategizing with team members on placement of uniformed personnel for guest visibility- Delivering effective and meaningful communication to guests regarding Skier Responsibility Code- Follow-up with guests and rewarding continued good behavior- Working closely with ski patrol and mountain hosts to assist with tasks on an as-needed basis- Focusing on the continued upkeep of Killington’s unique skiing/riding culture

Killington, Vermont, United States

- Assisting with various lift maintenance tasks both mechanical and electrical- Assisting maintenance personnel with completion of annual and monthly work orders- Operating lifts for maintenance personnel- Transportation of equipment between shops and worksites via ATV, truck, and side-by-side- Participation in weekly safety meetings.

Killington, Vermont, United States

- Performing pre-operational checks of all lift-related equipment prior to public operation- Overseeing the safe loading and unloading of each guest- Maintaining a clean and orderly work area- Performing consistent maintenance of loading and unloading ramps- Orchestration and crowd control of lift lines on peak days- Communicating with dispatch and lift maintenance regarding lift-related issues to minimize downtime- Adhering to all department operational and safety policies.

Marlborough, Massachusetts, United States

- Facilitated purchases of products such as attraction tickets, gift cards, and packages- Handled transactions revolving around the trade of arcade points for prizes- Operated attractions such as bowling or laser tag while providing instruction for guests- Maintained a smooth operation of attractions to minimize any potential delays- Validated guest / group reservations made online- Answered any and all guest questions and direct them to the correct representative (sales, management, etc)- Provided training for new attractions employees on a pre-set schedule

Bachelor Of Science - Bs, Resort And Hospitality Management

High School Diploma

Activities and Societies: President - Ski & Snowboard Club