• Top-grossing sales associate• Developed buyers by maintaining contact with previous clients, meeting prospects at community activities, and responding to Internet/phone/drop-in inquiries• Listened to buyers’ needs to recommend and present suitable vehicles in current or incoming inventory or those available through nationwide locator service• Negotiated with buyers on pricing, add-on services/products, and financing• Demonstrated new/used Lexus vehicles and used models from other manufacturers by explaining characteristics, capabilities, and features and coordinating test drives• Worked with the finance department to streamline financing and delivery process • Strengthened Lexus product knowledge through dealer and manufacturing training• Maintained and expanded knowledge of competitive models and manufacturers through research, product reviews, and technical reports• Completed sales reports for management

• Set sales goals, track progress and lead the team to achieve and exceed those quotas• Coach and mentor sales staff on strategies to close deals• Work with sales staff on each deal to finalize numbers (trade-in value, sales price, promotional discounts)• Conduct network searches to locate desired vehicles for customers and negotiate with other dealershipson trades• Answer customer questions and help resolve issues as needed• Conduct follow up and routine check-in calls with existing customers to strengthen relationships• Manage and populate CRM platform (AffinitivXRM) to retain customers and seek out new prospectivesales• Assist management with a sales forecast for upcoming months and quarters• Compile reports for management• Organize schedules

• Managed corporate accounts for multinational companies such as BMW and Siemens• Reviewed corporate account history periodically to proactively recommend appropriate data/voice/software solutions for diverse European markets as T-Mobile’s offerings evolved and/or customers’ needs changed• Negotiated and finalized contract agreements, performed equipment upgrades, and completed plan modifications• Developed new accounts by identifying prospects through market research and cultivating contacts/relationships through cold calls and in-person visits• Educated potential and existing accounts on T-Mobile communication and software solutions• Managed 51 person team in the Berlin market to implement T-Mobile communication and software services

• Assisted Orange Telecom customers with their accounts by answering questions, processing payments, and reviewing changes to their accounts• Provided remote IT assistance by troubleshooting and resolving issues with hardware, network connectivity, and software• Listened to customers’ needs to educate on appropriate pricing plans to fit their budget and requirements• Negotiated service agreements for new customer accounts