University of Pittsburgh Library System, Web Services and Communications Unit• Launched and published three quarterly email newsletters, growing subscribers by 54% in the past year while maintaining open rates above 50% and an average click rate of 6.3%. • Digitally promoted events, workshops, services, and spaces to a variety of audiences.• Served as coordinator and editor for multi-person grant applications totaling more than $1million, including several successful federal awards. • Researched, strategized, and managed grant activity for a nationally ranked academic library system.• Implemented new University-wide style guide in newsletters, social media, and other publications.• Designed, wrote, and edited annual impact report distributed to donors, trustees, and alumni.

• Led front of house sales, garnering a combined Q4 / Q1 increase of 11% year-over-year.• Managed daily operations, responded to customer calls and emails, and hosted wine tasting events.• Generated and implemented in-house marketing campaigns that aligned with established branding.• Coordinated Italian food imports, including federal customs database and shipment logistics.• Prepared purchase orders, online orders, payroll submissions, sales tax filings, and product displays.

Collaborated with director to develop and execute strategic plans for all programs Authored and co-authored grants securing over $850,000 in revenueCoordinated and directed education, sales, marketing, and food access teams (12 staff members)Managed recruitment, retention, and training of staff and community volunteersDirected company communication and project management Developed and implemented organizational policies and processes to enhance program sustainability and efficiencyEvaluated and analyzed organizational productivity and performance

Raised $110,970 in mission-critical funds through grants, fundraisers, and revenue generating programsRecruited 60 volunteers who served 7300 hours (over $160,000 in time donated)Promoted and enhanced communications for programs serving 4100 children and youth in the Ohio ValleyCoordinated 25 media events, grew email listserv by 60%, and doubled Instagram audienceIncreased Community Supported Agriculture membership by 40%, from 75 to 105 members

Boosted sales 34% by curating product buying plans, cultivating customer relationships, and directing visual merchandisingDeveloped and supervised sales team during rapid expansion of companyOrchestrated social media and web outreach, connecting with over 5,000 individualsAuthored hundreds of Instagram captions, over 100 blog posts, and web copy for over 600 productsEstablished and implemented a bridal registry program to service dozens of couplesShowcased the business at retail events, including the invitation-only National Retail Federation Retail's Night OutCoordinated daily business operations and executed administrative tasks, including raising profit margin by 6%

Analyzed lab samples and documented results using pH tests and Brix refractometerSupervised yeast inoculations, nutrient additions, and fermentation cap managementMaintained equipment and well-kept work environment

Enhanced customer experience by fostering a warm and welcoming environmentExpedited service and educated guests about menu offeringsCompleted courses on specific wine regions and varietals

Conducted an independent Capstone study on the Perception of Timbre in instrumental blends. This was an interdisciplinary study involving the Human Memory and Cognition Lab in the Psychology Department, as well as the Audio Technology department.

Composed comprehensive medical records for over 20 patient visits dailyOversaw circulation during operations and office proceduresFacilitated client contact and surveyed customer satisfactionImproved supply ordering procedures, increasing savings and reducing waste