Sam Amos Email & Phone Number

England, United Kingdom

Chester, England, United Kingdom

In September 2020, I was promoted as a result of consistently showcasing my commitment to providing world-class service to our agency partners. Through my dedication, I went above and beyond to exceed expectations, ensuring that our partners received the utmost support and satisfaction.Additionally, my strong determination to build and foster lasting relationships with both new and existing clients played a crucial role in my advancement. I worked tirelessly to understand their needs… Show more In September 2020, I was promoted as a result of consistently showcasing my commitment to providing world-class service to our agency partners. Through my dedication, I went above and beyond to exceed expectations, ensuring that our partners received the utmost support and satisfaction.Additionally, my strong determination to build and foster lasting relationships with both new and existing clients played a crucial role in my advancement. I worked tirelessly to understand their needs, address their concerns, and deliver tailored solutions that precisely met their requirements. This approach not only strengthened our connections with existing clients but also laid a solid foundation for attracting new clientele.Throughout my tenure, I demonstrated exceptional leadership skills, collaborating effectively with various teams to achieve collective goals and surpass performance targets. Show less

Chester, United Kingdom

In January 2019, I took the opportunity to become a part of our External Sales Team in the capacity of a Client Account Manager. My role primarily revolved around assisting with agency inquiries and providing support whenever the Client Relationship Managers were engaged in meetings or visits outside the office.The decision to bring me into this position was driven by the need to ensure consistent and uninterrupted service to our agency partners, even on days when their designated… Show more In January 2019, I took the opportunity to become a part of our External Sales Team in the capacity of a Client Account Manager. My role primarily revolved around assisting with agency inquiries and providing support whenever the Client Relationship Managers were engaged in meetings or visits outside the office.The decision to bring me into this position was driven by the need to ensure consistent and uninterrupted service to our agency partners, even on days when their designated account manager was unavailable. As the Client Account Manager, I took charge of handling all queries and played a pivotal role in nurturing both new and existing relationships with our valued partners.By having me on board, we could guarantee that our agency partners received the same high-quality service every day of the week, regardless of any scheduling conflicts or absences among the Client Relationship Managers. My involvement helped foster trust and reliability, as clients knew they could rely on me to address their needs promptly and efficiently.In essence, my role as a Client Account Manager within the External Sales Team allowed us to maintain exceptional service standards and build strong relationships with our agency partners, contributing to the overall growth and success of ADVANCE Show less

Chester, United Kingdom

In September 2018, I was promoted to position of Team Leader for the New Business Team. My primary responsibility was to motivate and guide the team members while assisting new staff with any inquiries they had. An essential aspect of my role was to instill in the team the importance of delivering world-class service on every call, with a strong focus on prioritising the needs of our contractors.As Team Leader, I actively set KPIs for the team, creating measurable targets to strive for.… Show more In September 2018, I was promoted to position of Team Leader for the New Business Team. My primary responsibility was to motivate and guide the team members while assisting new staff with any inquiries they had. An essential aspect of my role was to instill in the team the importance of delivering world-class service on every call, with a strong focus on prioritising the needs of our contractors.As Team Leader, I actively set KPIs for the team, creating measurable targets to strive for. It became my duty to ensure that the team consistently met and surpassed these objectives, fostering a culture of excellence and continuous improvement within the department.In addition to supporting new staff members during their onboarding process, I provided ongoing encouragement and mentorship, inspiring each team member to excel in their roles. My leadership style emphasised teamwork and collaboration, a positive and productive work environment where every team member felt valued and motivated.Overall, my promotion to Team Leader allowed me to play a crucial role in guiding the New Business Team towards exceptional performance, and achieving outstanding results in meeting our targets. Show less

Chester, United Kingdom

As a New Business Consultant, my main responsibility revolved around helping contractors with their registration process for Umbrella/CIS/LTD services. My role involved carefully evaluating each contractor's needs and circumstances to determine the most suitable route for them.Delivering top-notch service was paramount in my position, ensuring that contractors immediately experienced the core values of ADVANCE from the very beginning of their engagement. I took great care in providing… Show more As a New Business Consultant, my main responsibility revolved around helping contractors with their registration process for Umbrella/CIS/LTD services. My role involved carefully evaluating each contractor's needs and circumstances to determine the most suitable route for them.Delivering top-notch service was paramount in my position, ensuring that contractors immediately experienced the core values of ADVANCE from the very beginning of their engagement. I took great care in providing personalised support and attention to detail, enabling contractors to make informed decisions that best aligned with their individual requirements and preferences. Show less

MBNA is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of financial and risk management products. At MBNA our purpose is to help connect our customers and clients to what matters most to them, by doing this we are providing the best possible service financially for our customers.My role includes providing the best possible service for our customers, but also this involves… Show more MBNA is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of financial and risk management products. At MBNA our purpose is to help connect our customers and clients to what matters most to them, by doing this we are providing the best possible service financially for our customers.My role includes providing the best possible service for our customers, but also this involves analysing different accounts and providing the best out come for the customer. Other examples of my work would be...• Missing payments• Customer service • Payment handling• Customer account queries • Complaints• Marketing enquiries• Interest and fee enquiries • Risk management• Fraud detection Show less