Workforce Management Front Line Manager
- Refined the RTA communication methodology, which increased call center responses by 25%- Increased client BPO relations by 33%, reducing bridge necessity frequency.
Mar 2021 - May 2024
AeroLeads people directory · profile
Sam Augspurger, Ma Email & Phone Number
Workforce Management Front Line Manager | Remote Workforce Expert
1 work email found
@genpact.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Workforce Management Front Line Manager | Remote Workforce Expert
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Sam Augspurger, Ma? Overview
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Quick answer
Sam Augspurger, Ma is listed as Workforce Management Front Line Manager | Remote Workforce Expert based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at genpact.com and a matched LinkedIn profile for Sam Augspurger, Ma.
Sam Augspurger, Ma previously worked as Workforce Management Front Line Manager at Genpact and Workforce Management Analyst at Altice Usa. Sam Augspurger, Ma holds Master Of Arts - Ma, Organizational Management from The University Of Arizona Global Campus.
Company email context
Email format at genpact.com
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*@genpact.com
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AeroLeads found 1 current-domain work email signal for Sam Augspurger, Ma. Compare company email patterns before reaching out.
Profile bio
About Sam Augspurger, Ma
With over a decade of experience in workforce management, I am a seasoned leader and strategist who has successfully managed remote teams, improved operational efficiency, and enhanced client relations in the BPO industry. I am a Workforce Management Front Line Manager at Genpact, a global professional services firm that delivers digital transformation solutions to various sectors.In my role, I leverage my skills in data analysis, complex problem-solving, communication, and collaboration to refine the RTA methodology, increase call center responses, and reduce incident durations. I also oversee the onboarding and offboarding process, monitor service levels, and handle scheduling and queue balancing for multiple contact centers. My mission is to align my team's performance with Genpact's and its clients' business goals and values.
Listed skills include Telecommunications, Ip, Broadband, Voip, and 8 others.
4 roles
Sam Augspurger, Ma work experience
A career timeline built from the work history available for this profile.
Workforce Management Analyst
- Improved the onboarding and offboarding process by 40%- Tracked outage timeline to reduce the tool and service incident duration by 60%
Dec 2015 - Apr 2020
Workforce Management Analyst
Monitored ASA/Service Levels in 24/7 contact centers in multiple states with contractors. Reported on call trends for the call centers and performed on-boarding and off-boarding for departments. And handled scheduling of agents and call queue balancing.
May 2014 - Dec 2015
Customer Care Representative Iii
Provided technical support for cable, internet, phone & home security with sales focus
Jun 2010 - May 2014
2 education records
Sam Augspurger, Ma education
Master Of Arts - Ma, Organizational Management
The University Of Arizona Global Campus
Bachelor Of Science - Bs, Business Administration And Management, General
Texas College
FAQ
Frequently asked questions about Sam Augspurger, Ma
Quick answers generated from the profile data available on this page.
What is Sam Augspurger, Ma's role at their current company?
Sam Augspurger, Ma is listed as Workforce Management Front Line Manager | Remote Workforce Expert.
What is Sam Augspurger, Ma's email address?
AeroLeads has found 1 work email signal at @genpact.com for Sam Augspurger, Ma.
Where is Sam Augspurger, Ma based?
Sam Augspurger, Ma is based in Dallas-Fort Worth Metroplex, United States, United States.
What companies has Sam Augspurger, Ma worked for?
Sam Augspurger, Ma has worked for Genpact, Altice Usa, and Suddenlink Communications.
How can I contact Sam Augspurger, Ma?
You can use AeroLeads to view verified contact signals for Sam Augspurger, Ma, including work email, phone, and LinkedIn data when available.
What schools did Sam Augspurger, Ma attend?
Sam Augspurger, Ma holds Master Of Arts - Ma, Organizational Management from The University Of Arizona Global Campus.
What skills is Sam Augspurger, Ma known for?
Sam Augspurger, Ma is listed with skills including Telecommunications, Ip, Broadband, Voip, Wireless, Call Center, Ethernet, and Customer Experience.
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