Responded to all customer service inquiries on a daily basis, as the sole customer service agent at the companyImproved the customer’s experience while managing multiple programs: Shopify, Zendesk, Shipstation, and Google WorkspaceUsed active listening to respond to complex problems, engage with customers and team members effectively, and provide innovative solutions to challenging problems for all parties involvedDemonstrated experience with inventory management, wholesale coordination, ticket management, maintenance of customer records and accounts, order fulfillment, and problem solving, while promoting company philosophy and customer satisfactionResponsible for processing customer refunds and exchanges, initiating warranty replacements, maintaining financial accounts, collecting customer feedback and product ideas, preparing product volume reports, expediting product delivery, anticipating customer needs, recommending additional products and sizing, and exhibiting flexibility in job duties by assisting with warehouse fulfillment procedures when needed

Worked with and provided resources to federal criminal justice-involved individuals and their families. Some of my duties as a Social Work intern were:Assisting with administrative duties, such as:- Creating Reentry resources and information for clients,- Management of Resource Fairs, client databases, and our resource database,- Researching evidence based programs for our clientsCase management for clients from pretrial to reentry: Assisted with securing housing, medical coverage, mental health/substance abuse programs, and other resources for clients and their familiesProvided follow up assistance for clients and office staff when Social Worker/Paralegal is out of the office

Front-desk attendant, office/administrative assistant, Executive Director’s administrative supportPerformed clerical duties such as multi-line phone, typing, copier, marketing outreach, filing, schedulingResponsible for maintaining phone lists, resident and employee information, evacuation lists, invoice registers (using Yardi), and assisting with technology for residents and for employee trainingManaged check-in/-out of residents, maintaining visitor/vendor registers, and issuing visitor badgesPolitely greeted and directed visitors to the correct department or residenceDemonstrated multitasking skills, including the ability to respond to online messages while greeting in the lobby and managing phone callsCoordinated office duties, answered resident questions and resolved complaints respectfully and with confidentialityConstantly used Windows/Apple OS programs, including full Office and Outlook experience