Professional Business Developer with more than four years of experience in the business development process. Involved in Product testing, management, and development of new business opportunities.Successfully managed $2-3 million budget projects and successfully achieved the project scheduled goals.Developed and implemented new marketing and sales plans and defined the strategy for the next 5years.Reviewed Constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%Ensured that new clients will grow onto a loyal customer base in a specialist niche market by implementing a new loyalty programIncreased the customer satisfaction rate by 25% by improving the customer service.Improved the communication with the Marketing department to better understand the competitive position Directed the creation and implementation of a Business Continuity Plan and the management of audit programs.