Sam Badeh Email & Phone Number

•Responsible responsible for coordinating and overseeing all functions of the facility including the maintenance, dispatching, communicating with drivers•Oversee daily operations of the terminal to ensure that all scheduled deliveries are met with excellent customer service, customer satisfaction, and company compliance to all applicable laws and regulations•Manage daily operations of the company’s inbound and outbound operations•Maintain accurate records of customer service, customer complaints, employee performance, etc. for analysis purposes•Mentoring, coaching, staffing, carrier development, operations management, dispatch and customer support along with additional tactical functions.•This position is responsible to keep freight moving within safety and business guidelines while maintaining strong, positive relationships with customers•Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations•Be available to staff as a resource in their day-to-day management to help facilitate positive results and also provide continuous training support•Maintain close oversight of all internal activities that impact service obligations last minute customer requests, resolution of delayed pickup/delivery, billing, etc•Actively participate in problem resolution with the team members and different departments

5 600 Nebraska Furniture Mart Dr, The Colony, Tx 75056

- Knowledge of home delivery/appliance install AND Last mile experience· Monitors facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigates potential performance issues and addresses with Business Contacts and Independent Contractors.· Reviews inaccuracies in generated reports with appropriate parties to include administrative staff and Independent Contractors. Ensures errors are corrected in appropriate systems and verifies accuracy of metrics reported .· Communicates with Independent Contractors (ICs), Independent Service Providers (ISPs) and temporary agency employees regarding day-to-day operations including IC requested load plan changes and implements these changes as necessary.· Reviews operational metrics with ICs that will affect daily planning and performance including service and customer satisfaction· Investigates customer service complaints to include problem deliveries, missing freight, damages, etc.· Communicates resolved issues with customer directly to ensure customer satisfaction· Escalates unresolved issues with Independent Contractors to appropriate management· Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment· Assists in the development and implementation of the corrective action plans if any discrepancies or violations are found· Coordinates the dispatch of transportation equipment.· Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident

United States

• Off-site geographic dispatch (Remotely) for Owner Operator Trucking Co.• Coordinate and schedule entire route completion process for all CDL motorists• Follow up with brokers to confirm loads• In charge of a team of 10 drivers• Create purchase orders to acquire goods• Prepares work schedules and reacts quickly and effectively regarding unexpected labor needs• Manages labor hours and payroll in electronic timekeeping system• Identify vendors, trade contractors and potential suppliers based on project requirements• Manage payroll and billing ensuring timely payment of employees• Verify all processed paperwork using account management portal with complete confidentiality and accuracy• Assist in managing supply needs while implementing the ordering of necessary goods and services• Remote troubleshooting of any issue that way arise with loads and/or route• Balance daily heavy workload under little to no supervision• Routine adherence to strict compliance with all applicable deadlines