1. Assist in the setting up, operating, editing and processing of lectures and events(including studio operations) using a range of specialist AV hardware andsoftware.2. Receive and handle requests for support following agreed procedures. Respond torequests for support by providing information to enable incident resolution andpromptly allocate unresolved calls as appropriate. Maintain records and adviserelevant persons of actions taken.3. Investigate problems in systems and services and assist with the implementationof agreed remedies and preventative measures including the maintenance of AVsystems in teaching areas.4. Develop, document and implement changes based on requests for change whilstapplying change control procedures.5. Undertake commissioning of new technical areas including specialist AV and ITequipment, control systems, and audio induction loops.6. Maintain a knowledge of specific technical specialisms, and provide adviceregarding their application.7. Install or remove hardware and/or software, using supplied instructions and toolsconducting tests, correcting malfunctions, and documenting results in accordancewith agreed procedures. Provide assistance to users in a professional mannerfollowing agreed procedures for further help or escalation and contribute to thedevelopment of installation procedures and standards.8. Assist in the delivery of specific projects when required, drawing on availableresources to provide recommendations, designs, costing, deployment andtechnical testing.9. Identify and resolve issues with applications, following agreed procedures andcarry out agreed applications maintenance tasks.10. Take responsibility for own workload and keep others informed, highlightingpotential problems and suggesting solutions to ensure continuity of servicedelivery.11. Assist in processing, editing, production and archiving of audio visual materialusing a range of digital tools and software.

I am an AmeriCorps Digital Service Fellow who serves in partnership with the School District of Philadelphia and Communities in Schools of Philadelphia or Chester. During my year of service, I receive mentorship and training from a technician that helps me to serve my schools and community. My year of service will allow me to help bridge the digital divide.

The upkeep of the video department