Changing the world!▪ Building and maintaining great customer relationships through detailed product knowledge,exceptional service, and in-depth understanding of customer needs. Leveraging theserelationships to achieve peerless customer satisfaction and expand the customer base. Ensuredadoption of the most successful approaches by the whole team, leading to consistent region-leading CSAT scores.▪ Changing mindsets by understanding objections and highlighting advantages.▪ Advising and helping customers make the leap to a new paradigm.▪ Analysing customer situations and solving problems through detailed, tailored knowledge ofappropriate products/services.▪ Exceeding targets - training, mentoring, and supporting colleagues to ensure a driven,vibrant team atmosphere. Coordinating operational requirements and planning in advance toensure targets are exceeded, maintaining our position as the highest-selling store in the UKand consistently in the top three in Europe. Increased weekly sales from ~5 cars a week twoyears ago to ~15 now.▪ Generating quality leads through events, following up inbound contact, and conducting callcampaigns. Informing, engaging, and qualifying interested parties.▪ Adapting to an ever changing industry by having the latest, most comprehensive knowledgeof new developments / market trends.▪ Spreading the word about the electric revolution!

· Implemented a comprehensive tracking and proof-of-delivery system to aid efficiency. · Liaised with clients to deliver an efficient, exemplary service.· Prioritised workloads and completed these to strict deadlines.· After promotion to Operations Manager, completed regular administration responsibilities. Developed the company's PR and marketing strategy, including the creation of the company website.· Acting as a consultant to transition the fleet to electric and hybrid vehicles.· Transported medical supplies throughout London and across the UK. Drove many miles in a variety of vehicles.

▪ Increased product sales for a UK-based startup natural cosmetics company, by developing a polished website and coordinating a social media campaign.▪ Increased brand awareness in our principal market, South Asia, by creating a compelling narrative to enhance the company mission.▪ Launching a new product - an 'energy shot' that's actually good for you. Developing a product plan to incorporate 100% sustainable packaging.

▪ Built, from scratch, an interactive website providing commentary and analysis of issues in the Middle East to Western audiences.▪ Have recently been asked to create content for the Quilliam Foundation blog.▪ My work has been published on the Medium website/app.▪ Developed concise, engaging writing skills.▪ Made the website appealing, attractive and useable through a variety of platforms, including Adobe Dreamweaver and Photoshop CS5, Wordpress, and Blogger.▪ Applied jQuery, JavaScript, CSS and HTML effectively.▪ Promoted my work through Twitter.

• Developed a career in the culinary industry. I became skilled in an entirely new profession, learning a variety of new techniques and developing related approaches to further business aims.- Continuously developed an advanced understanding of customers.- Encouraged sales through the display of passion, interest and engagement with the product.- Achieved goals, to strict regulatory standards, with permanent time constraints. Maintained exceptional quality throughout.- Welcomed customers and responded to their requests; managed several customer relationships increasing the number of regulars. - Worked as part of a team, managing the workload efficiently and ensuring team satisfaction by the timely achievement of goals.

▪ Worked on multiple human rights campaigns, including an appeal to end violence against women, and campaigning against extraordinary rendition.▪ Wrote several letters which elicited responses from government officials, from my local MP Gareth Thomas to Lord Triesman.▪ In the 2015 national elections, I stood as a local candidate. I engaged with local people to secure the required number of signatures to stand, and secured more votes than the Liberal Democrat candidate (the previous party of government).

• Developed a career in the culinary industry. I became skilled in an entirely new profession, learning a variety of new techniques and developing related approaches to further business aims.

▪ Researched and planned content for an upcoming TV channel focussed on medicine, health and related political/social issues.▪ Analysed client and customer requirements as part of a team, and created marketing content.▪ Drafted sections of a comprehensive business plan, and liaised with business partners to further project aims.▪ Used Powerpoint/Keynote extensively for content presentation, and Excel/Numbers for financial projection.

▪ Wrote articles for the News team; edited and proof read content.

▪ Achieved the successful completion of the inaugural year of a University project. ▪ Facilitated the participation of local schools and colleges in community volunteering projects.▪ Interviewed stakeholders to discover their desired outcomes. Reported findings to the team and project managers. Compiled concise, engaging written reports for use by all interested parties.▪ Made use of team-based central planning, strategic organisation and administration skills. ▪ The project is run by the national volunteering organisation vInspired, and in 2009 I received a V award certificate for my efforts.