Sam Bancroft Email & Phone Number

Leeds, England, United Kingdom

Responsible for overseeing, managing and leading the smoothdeployment of customer fundraising platforms.Minimise technical risk through extensive pre-launch testing and release by writing and running QA testing scripts to identify potential bugs (Cypress framework using Javascript)Ensure customers have the necessary knowledge to extract maximum value from their platforms and maintain satisfaction with Hubbub. Creating communication workflows and supporting thecustomers throughout their Giving Day campaigns.Maintain strong communication channels with customers and internal stakeholders. Communicating proactively and reactively to reduce thenumber of support calls received.Work actively with the Commercial and Engineering teams on a day-to-day basis. Develop and update systems, materials, tools etc. to help customers onboard and use the platform to its fullest potential. Minimise technical risk through extensive pre-launch testing.Work with Account Executives to ensure Hubbub technology is delivered efficiently to clients, aswell as identifying and documenting customer needs, recommending well-considered solutions.Cultivate strong relationships with new and existing key accounts, ensuring regularcommunication and robust expectation setting.

Leeds, England, United Kingdom

Delivery of training webinars to customers on the use of hardware and software systems.Delivery of internal training sessions to staff.Creation of training resources whether readable material, video guides or webinar sessions.Identify knowledge gaps through demand analysis and develop training plans.Induction process of new starters to the business.

Keighley, England, United Kingdom

Planning departments’ daily production in line with demandManaging 3 supervisors and 50+ department staff on a day to day basisOverseeing the production of sewn casesLiaising with filling department supervisors (internal customers) to ensure they can run their departmentsefficiently and in line with demandPlacing orders with external suppliers (both local & International) for contracted out work and rawmaterialsAccountable for the overall housekeeping of the departmentResponsible for risk assessments as well as the full training of employeesDirectly involved in the reorganisation & amalgamation of two separate departments that were previouslysplit across the production.Playing a key role in the continual improvement project with the MTC (Manufacturing Technology Centre) to implement lean manufacturing principles to improve the systems on the shop floorThe successful reduction of Sewn Case Stock by £20,000 whilst still keeping in line with productiondemands

Doncaster, United Kingdom

As part of my university degree, I completed a one year Industrial Placement at St Leger Homes in Doncaster. As part of a 10 person IT Department I was entrusted in helping with the following tasks on a day to day basis:- To assist in providing first line support to St Leger Staff- To manage the pool of ICT equipment, ensuring security and accurate records are kept.- Development and Support of MS Access databases- Contribute to the delivery of actions included within the ICT Strategy Action Plan

Bsc It Management

Overall mark (2:1)

Education record

3 A Levels & 10 GCSEs