Senior Desktop Support
Current• Serve as the sole Desktop Support Technician for the San Marcos Medical Office building consisting of 700+ clients and over 2,000 devices, including troubleshooting hardware and software issues.• Align objectives and bridge communications with business consultants, project managers, and departmental leadership to coordinate and deliver large-scale hardware and software projects on-time and under budget, including configuring and deploying COVID-19 testing and vaccination areas, facilitating departmental moves/remodels, and heading user-facing service area upgrades.• Identify, troubleshoot, and resolve complex issues and tickets in a timely and effective manner.• Coordinate and manage PC system refreshes, self-service kiosk refreshes, payment processing system refreshes, operating system upgrades, and other upgrades as needed.• Spearheaded the end-to-end configuration and deployment of all equipment for the Central Utility Plant of the new seven-floor, 225-bed San Marcos Hospital planned for 2023 launch in close collaboration with National Facilities Services IT Program Managers.• Maintain a 99.4% accuracy score while handling inventory management for the building by utilizing asset management software for accurate tracking.
