Senior Desktop Support
Current- Serve as the sole Desktop Support Technician for the San Marcos Medical Office building consisting of 700+ clients and over 2,000 devices, including troubleshooting hardware and software issues.
- Align objectives and bridge communications with business consultants, project managers, and departmental leadership to coordinate and deliver large-scale hardware and software projects on-time and under budget.
- Identify, troubleshoot, and resolve complex issues and tickets in a timely and effective manner.
- Coordinate and manage PC system refreshes, self-service kiosk refreshes, payment processing system refreshes, operating system upgrades, and other upgrades as needed.
- Spearheaded the end-to-end configuration and deployment of all equipment for the Central Utility Plant of the new seven-floor, 225-bed San Marcos Hospital planned for 2023 launch in close collaboration with National.
- Maintain a 99.4% accuracy score while handling inventory management for the building by utilizing asset management software for accurate tracking.
Oct 2004 - Present
