Sam Barsoum Email and Phone Number
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Sam Barsoum personal email
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✍️ I am highly successful in taking ownership of tasks beyond responsibilities, directing engineering programs, leading technology delivery and modernization, and leading infrastructure management portfolios to propel the organization to new heights. My background lies in directing top-performing teams in multimillion-dollar projects and implementing agile methodologies to deliver desired organizational results within predefined time and financial limits✍️ I offer a unique combination of vision, creativity, and superior project leadership qualities to support successful performances, project objectives, and operational activities. I have been recognized for technical support oversight, operational excellence, customer satisfaction, vendor management, leadership development, staff empowerment, redundancy elimination, and vendor management✍️ I am highly organized in governing enterprise operations and directing change management /restructuring initiatives while controlling costs and harnessing team strengths to improve companywide performance. I am an empathetic leader with refined analytical and critical thinking skills, and I can adapt and revise my strategies to meet evolving priorities, shifting needs, and emergent issues📢 NOTABLE CAREER HIGHLIGHTS: 👉 Saved 90% of costs, enabled warranty extension capabilities, and boosted client NPS by 20% by identifying a cost-effective solution for the company and a new feature for clients and improving the process of end-of-life equipment👉 Improved operational support and client experience and reduced outages by 90% by introducing best practice change management procedures, KPIs and ensuring smooth service flows from source to consumers’ devices/clients👉 Saved $6M in capital expense by developing a shared platform in collaboration with the product team to expand the network without additional hardware and vendor spending👉 Saved yearly capacity sustainment planning cost for servers and networks, and reduced facility space and power requirements by 10%-20% by leading reutilization and decommissioning of existing data center resources👉 Reduced process turnaround from one week to overnight by pioneering a roadmap manual for the team from scratch👉 Won Customer 1st Award for launching Brand New Service- GTM in 2018I am proficient in On demand services, IaaS, Content Distribution Platforms, Google Docs, MS Office, and JiraIn addition to my enthusiasm, I’d bring my proven background in fast-paced industry settings, as well as my capacity for leadership and team-oriented success to the department
Cogeco Connexion
View- Website:
- cogeco.ca
- Employees:
- 1863
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Technical Advisor And Lead – Engineering-Product Management And EngineeringCogeco Connexion Jan 2021 - PresentBurlington, Ontario, CanadaAs a Technical Advisor and Lead at Cogeco Connexion, I execute client-facing projects from conception to launch while engaging with teams and stakeholders, ensuring zero outages to clients, and adhering to predefined SLAs. I oversee design, implementation, documentation, and training for impacted groups, including engineering, operations, product development, and vendors. I evaluate and drive technology and product implementation by collaborating with the project team, determining operational needs, and designing and documenting associated operational processes. I prepare budgets and purchase/work orders. I drive long-term growth and evolution strategy in alignment with corporate engineering guidelines for platforms.Highlights of accomplishment in this role include:➙ I led the team in the rollout of new consumer products, programs, and cloud services from inception to delivery using agile methodologies.➙ I influenced senior leaders, architects, network team, and software vendors to ensure new products and services backed by analysis, recommendations, and implementation in various required systems to support new/expanded initiatives.➙ I developed a culture of performance excellence by leading a technical team of specialists across various organizations on best practices to identify and collect requirements, deliver new service solutions to the market, and ensure compliance with technical standards.
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Solutions Architect – Solutions EngineeringEvertz Microsystems Jun 2020 - Dec 2020Burlington, Ontario, CanadaWhile serving as a Solutions Architect at Evertz Microsystems, I architected solutions for clients while gathering requirements, preparing cost estimates for clients, and defining and documenting scope of customized systems. I prepared engaging demos/POCs of Evertz content delivery solutions in collaboration with clients and internal resources. I have gained an understanding of current and future business and technical requirements.Highlights of accomplishment in this role include:➙ SME throughout the design, pre-commissioning, training, and sustaining engineering phases.➙ I led proposal creation and refinement to deliver product prototype to clients, revise the design process, and provide a final quotation and supporting documentation (contract) in collaboration with an account manager.➙ I managed project risks before project deployment by coordinating with engineering teams and executing mitigation plans.
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System Integrator (Solution Manager) – Development And Deployment ServicesRogers Communications Aug 2017 - Nov 2019Toronto, Canada AreaAs a System Integrator (Solution Manager), I headed system integration projects from initiation through deployment and support while collaborating with internal teams, vendors, and clients, gathering requirements, and ensuring completion of key deliverables within predefined timelines, budgets, and quality standards. I ensured accuracy and compliance with policies by maintaining comprehensive design documents, integration specifications, and deployment guidelines. I launched advanced solutions and services by partnering with key vendors.Highlights of accomplishment in this role include:➙ I reduced the average client ticket resolution turnaround time from four days to a few hours by designing a new process to identify system issues and provide technical support.➙ I launched fundamental and large-scale organizational new services (using IaaS/PaaS) to customers, grew product sales by 10-15%, and met short and long-term enterprise architecture goals by directing planning and integration efforts.➙ I directed the planning and execution of technology service rollouts while maintaining high-level quality standards throughout projects to achieve business and performance targets and increase customer satisfaction.➙ I enhanced service delivery and operational efficiency by building integrated systems in collaboration with cross-functional teams, identifying system enhancements and optimization opportunities, and implementing best practices and innovative solutions.
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End-To-End System Management Engineer – Solaris Engineering ServicesRogers Communications Aug 2014 - Aug 2017Throughout my tenure as an End-to-end System Management Engineer, I achieved desired business outcomes by providing technical leadership, negotiating priorities, coaching engineering team members and vendors, and reducing conflicts. I researched and assessed current and emerging/disruptive services and technology defined in industry technical standards with impacts on the company’s current and future business. I coordinated with industry partners and competitors within standards development organizations, trade associations, and regulatory bodies.Highlights of accomplishment in this role include:➙ I reduced capital and operational requirements by $5M-$7M by overseeing the revision and preparation of budget and cost estimates that led to the generation of commitment authorization (CA) for various projects (material, labor, spares) to support the business plan.➙ I streamlined the implementation process by recommending and developing a new set of policies and standards for change to improve processes and procedures and redesign systems.➙ I utilized agile application integration and delivery processes throughout software design deployment while setting up data center systems, servers, and networks under ambiguous environments.➙ I increased productivity by advising and influencing the senior management team on new ways of working and participating in SOW.
Sam Barsoum Skills
Sam Barsoum Education Details
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Computer Engineering -
Information Systems
Frequently Asked Questions about Sam Barsoum
What company does Sam Barsoum work for?
Sam Barsoum works for Cogeco Connexion
What is Sam Barsoum's role at the current company?
Sam Barsoum's current role is Solution Engineering & Product Management Profile with 20+ years of service delivery and platform management leadership, operational oversight, technical support, change management, and people development experience.
What is Sam Barsoum's email address?
Sam Barsoum's email address is sa****@****ail.com
What schools did Sam Barsoum attend?
Sam Barsoum attended University Of Toronto, Athabasca University.
What skills is Sam Barsoum known for?
Sam Barsoum has skills like Telecommunications, Management, Pmp, Project Planning, Routers, Integration, Budgets, Ip, Tcp/ip, Cisco Technologies, Network Security, Project Management.
Who are Sam Barsoum's colleagues?
Sam Barsoum's colleagues are Justin Myre, Aquata Leer, Raymond Frank, Ellie Barber, Daniel Haggins, Scott Mcvicar, Jeanette Pugh.
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