Sam Barsoum Email & Phone Number

Burlington, Ontario, Canada

As a Technical Advisor and Lead at Cogeco Connexion, I execute client-facing projects from conception to launch while engaging with teams and stakeholders, ensuring zero outages to clients, and adhering to predefined SLAs. I oversee design, implementation, documentation, and training for impacted groups, including engineering, operations, product development, and vendors. I evaluate and drive technology and product implementation by collaborating with the project team, determining operational needs, and designing and documenting associated operational processes. I prepare budgets and purchase/work orders. I drive long-term growth and evolution strategy in alignment with corporate engineering guidelines for platforms.Highlights of accomplishment in this role include:➙ I led the team in the rollout of new consumer products, programs, and cloud services from inception to delivery using agile methodologies.➙ I influenced senior leaders, architects, network team, and software vendors to ensure new products and services backed by analysis, recommendations, and implementation in various required systems to support new/expanded initiatives.➙ I developed a culture of performance excellence by leading a technical team of specialists across various organizations on best practices to identify and collect requirements, deliver new service solutions to the market, and ensure compliance with technical standards.

Burlington, Ontario, Canada

While serving as a Solutions Architect at Evertz Microsystems, I architected solutions for clients while gathering requirements, preparing cost estimates for clients, and defining and documenting scope of customized systems. I prepared engaging demos/POCs of Evertz content delivery solutions in collaboration with clients and internal resources. I have gained an understanding of current and future business and technical requirements.Highlights of accomplishment in this role include:➙ SME throughout the design, pre-commissioning, training, and sustaining engineering phases.➙ I led proposal creation and refinement to deliver product prototype to clients, revise the design process, and provide a final quotation and supporting documentation (contract) in collaboration with an account manager.➙ I managed project risks before project deployment by coordinating with engineering teams and executing mitigation plans.

Toronto, Canada Area

As a System Integrator (Solution Manager), I headed system integration projects from initiation through deployment and support while collaborating with internal teams, vendors, and clients, gathering requirements, and ensuring completion of key deliverables within predefined timelines, budgets, and quality standards. I ensured accuracy and compliance with policies by maintaining comprehensive design documents, integration specifications, and deployment guidelines. I launched advanced solutions and services by partnering with key vendors.Highlights of accomplishment in this role include:➙ I reduced the average client ticket resolution turnaround time from four days to a few hours by designing a new process to identify system issues and provide technical support.➙ I launched fundamental and large-scale organizational new services (using IaaS/PaaS) to customers, grew product sales by 10-15%, and met short and long-term enterprise architecture goals by directing planning and integration efforts.➙ I directed the planning and execution of technology service rollouts while maintaining high-level quality standards throughout projects to achieve business and performance targets and increase customer satisfaction.➙ I enhanced service delivery and operational efficiency by building integrated systems in collaboration with cross-functional teams, identifying system enhancements and optimization opportunities, and implementing best practices and innovative solutions.

Throughout my tenure as an End-to-end System Management Engineer, I achieved desired business outcomes by providing technical leadership, negotiating priorities, coaching engineering team members and vendors, and reducing conflicts. I researched and assessed current and emerging/disruptive services and technology defined in industry technical standards with impacts on the company’s current and future business. I coordinated with industry partners and competitors within standards development organizations, trade associations, and regulatory bodies.Highlights of accomplishment in this role include:➙ I reduced capital and operational requirements by $5M-$7M by overseeing the revision and preparation of budget and cost estimates that led to the generation of commitment authorization (CA) for various projects (material, labor, spares) to support the business plan.➙ I streamlined the implementation process by recommending and developing a new set of policies and standards for change to improve processes and procedures and redesign systems.➙ I utilized agile application integration and delivery processes throughout software design deployment while setting up data center systems, servers, and networks under ambiguous environments.➙ I increased productivity by advising and influencing the senior management team on new ways of working and participating in SOW.

B.A.Sc., Computer Engineering

Master Of Science - Ms, Information Systems