Sam Barsoum Email & Phone Number

✍️ I am highly successful in taking ownership of tasks beyond responsibilities, directing engineering programs, leading technology delivery and modernization, and leading infrastructure management portfolios to propel the organization to new heights. My background lies in directing top-performing teams in multimillion-dollar projects and implementing agile methodologies to deliver desired organizational results within predefined time and financial limits✍️ I offer a unique combination of vision, creativity, and superior project leadership qualities to support successful performances, project objectives, and operational activities. I have been recognized for technical support oversight, operational excellence, customer satisfaction, vendor management, leadership development, staff empowerment, redundancy elimination, and vendor management✍️ I am highly organized in governing enterprise operations and directing change management /restructuring initiatives while controlling costs and harnessing team strengths to improve companywide performance. I am an empathetic leader with refined analytical and critical thinking skills, and I can adapt and revise my strategies to meet evolving priorities, shifting needs, and emergent issues📢 NOTABLE CAREER HIGHLIGHTS: 👉 Saved 90% of costs, enabled warranty extension capabilities, and boosted client NPS by 20% by identifying a cost-effective solution for the company and a new feature for clients and improving the process of end-of-life equipment👉 Improved operational support and client experience and reduced outages by 90% by introducing best practice change management procedures, KPIs and ensuring smooth service flows from source to consumers’ devices/clients👉 Saved $6M in capital expense by developing a shared platform in collaboration with the product team to expand the network without additional hardware and vendor spending👉 Saved yearly capacity sustainment planning cost for servers and networks, and reduced facility space and power requirements by 10%-20% by leading reutilization and decommissioning of existing data center resources👉 Reduced process turnaround from one week to overnight by pioneering a roadmap manual for the team from scratch👉 Won Customer 1st Award for launching Brand New Service- GTM in 2018I am proficient in On demand services, IaaS, Content Distribution Platforms, Google Docs, MS Office, and JiraIn addition to my enthusiasm, I’d bring my proven background in fast-paced industry settings, as well as my capacity for leadership and team-oriented success to the department

Listed skills include Telecommunications, Management, Pmp, Project Planning, and 28 others.