Sam Basnet Email & Phone Number

Brixton, England, United Kingdom

Front of House Manager at N Family ClubAs the Front of House Manager at N Family Club, I managed the nursery budget to ensure financial discipline and conducted comprehensive risk assessments to maintain a safe environment for children and staff. I utilized CRM systems for sales and client outreach, effectively increasing enrollment and engagement. I served as the face of the nursery, welcoming parents and children daily, and acted as the primary point of contact via email and telephone. I fostered the company's ‘Go Beyond’ experience by maintaining a well-stocked and inviting Parent Breakfast Bar and creating a warm atmosphere.I managed parent communications, ensuring timely responses to emails, parent surveys, sessional change requests, and organized personal tours. Additionally, I oversaw new children's settling-in sessions to ensure smooth transitions. I line managed the Nursery Operations team, ensuring compliance with N Family Club and industry standards, and collaborated with the Facilities and Maintenance team to maintain the building in impeccable condition and promptly address repairs.In my role, I oversaw the operational management of the nursery, including budgeting, occupancy tracking (Pipedrive), invoicing, procurement, and creating team rotas aligned with capacity needs. I monitored commercial performance to achieve a 95% occupancy target, managed the waiting list, processed notices, and handled parent communications and updates. I assisted the People Team with compliance actions such as in-person Right to Work verifications and collaborated with the Marketing Team to create the regular nursery newsletter. Additionally, I supported the Events Coordinator with planning, procuring, staffing, and driving attendance for Family Club events.I ensured the timely and thorough completion of daily, weekly, monthly, and termly health and safety tasks and checks, fostering a culture of behavioral safety and compliance with all policies and procedures.

London, England, United Kingdom

As the Front Office Manager at Purple Dragon, I played a pivotal role in ensuring the seamless operation of our front-of-house services. This multifaceted role involves overseeing the Meet & Greet area, the Buggy Stable, and the Front Desk. My responsibilities include managing staff, addressing member inquiries, and handling various administrative tasks, including HR duties.-Ensure Seamless Onboarding: Oversee the onboarding process for potential clients, handle invoicing issues, and manage forecasts, budgets, and pipelines to ensure targets are met.-Supervise Meet & Greet Team: Lead the Meet & Greet team to create a warm and welcoming atmosphere for all members. Streamline the check-in process to enhance member experience.-Manage Buggy Stable: Organize and manage the Buggy Stable, where members can securely store their buggies and belongings. Implement efficient systems for easy retrieval and storage.-Lead Front Desk Team: Direct the Front Desk team in handling inquiries and providing exceptional customer service. Manage bookings and class schedules.-Coordinate with Housekeeping and Maintenance: Liaised with housekeeping and maintenance teams to ensure the club remains up-to-date and address any wear and tear issues effectively.-Oversee HR Administrative Tasks: Handle HR responsibilities, including recruiting, onboarding, and payroll for a team of 13.At Purple Dragon, I was committed to maintaining the highest standards of service and ensuring that every family has an exceptional experience.

London, England, United Kingdom

•Supported daily opening SOPs, managing weekly bookings, assigning seating plans, and coordinating with the chef patron for menu changes.• Assisted the events and reservation team in organizing group bookings, corporate lunches, and dinners.• Maintained high alertness for Michelin inspector bookings, communicated this information to seniormanagement and the chef patron.• Resolved service and food-related issues promptly, managed reservations by phone and walk-ins, andensured effective scheduling to avoid overbooking.

• Led the coordination of pre-orders, seating arrangements, and daily tasks leading up to service, ensuring smooth Balconies Restaurant at Royal Opera House• Delegated responsibilities to team members and supported the Restaurant Manager in enforcing adherence to policies, procedures, and health codes.• Successfully set up Private Dining Rooms (PDR) for prestigious clients, including Theresa May and members of the royal family.• Collaborated with the events team for high-profile events at the Royal Albert Hall and Cromwell Palace.• Contracted as a specialist at the Royal Academy of Arts in José Pizarro restaurant, mainly handling PDR during peak times or when short-staffed.