-Directed governance activities such as prioritizing business terms, defining and approving business terms, establishing data quality KPIs, and resolving data issues in key business capabilities-Profiled data assets linked to business terms in Snowflake-Collaborated with business partners to resolve data issues promptly-Led the Data Stewardship Council-Developed a comprehensive business glossary using Talend and Alation-Produced visualizations for Senior Leadership, enhancing decision-making efforts

-Established data dictionary and business glossary in Collibra platform-Supervised team of consultants in designing and implementing custom MDM tool-Led team to develop custom Data Quality framework using Snowflake stored procedures-Led efforts to establish and obtain approval for key Data Standards-Spearheaded design and implementation of process improvements for data access requests-Recruited and managed small team to execute Data Quality initiatives

-Designed and implemented new Data Governance tooling in Finance and related businesses-Developed strategy and processes for defining and implementing new data standards-Defined relationships and handoffs between Data, IT, Governance, and Business teams-Strategized overall Data Management framework, gained executive buy-in, and implemented-Designed and build-out Data Quality program-Led SOX Audit and remediation efforts of key Finance standards-Led and developed small team focused on executing Data Governance and integration efforts

-Managed integration of Master Data, Data Standards, and MDM Tools in GM Finance-Integrated Oracle DRM, SAP MDG, and Collibra with GM Finance Applications-Evaluated Collibra against other industry tools (Informatica, DRG, in-house tools, etc.)-Led projects providing benefits to partners and internal teams

-QA Lead for flagship desktop product and LogicTools suite of software-Responsible for developing QA process, writing test cases, release planning, and communication of results to developers, IT, PM, VPs, and training teams.-Developed automated tests and test plans for other LLamasoft products

-Developed and executed test plans for software, robotics, web development, and video game projects-Regularly reported status and bug fix efforts to senior leadership-Managed social media promotions for various projects including text, images, and live streaming

-Followed FDA and ICH guidelines to ensure safe and responsible production of Active Pharmaceutical Ingredients (APIs) in a GMP environment-Ensured all documents, electronic and paper, were readily retrievable-Prepared reports on quality systems, project, proposed tools, and daily tasks-Drove and assisted with process improvement throughout GMP group-System Owner – Change Management - Managed all changes within GMP - Assessed and approved or rejected changes - Ensured changes were completed in a timely and appropriate manner-Subject Matter Expert – Document Control - Maintained organization of all files, electronic and paper - Managed editing of controlled documents through proper assignment and redlining - Proactively monitored international regulatory guidelines and ensured that company documentation remained compliant - Performed quality control checks on all documents that originated in QA office

Analyzed raw data from the iTunes Store utilizing knowledge of computer networks and systems, as well as internal tools, to determine if transactions are fraudulent- Filtered and manipulated data appropriately to successfully identify fraud- Recognized trends in fraud and enacted policies to prevent continuation of fraud trends- Reported and presented on fraudulent activity and trends to management and my team and provide tools and guidance for thwarting fraud- Designed, tested, validated, and implemented Quality Assurance program leading to a 12% increase in quality of work- Managed complete overhaul of internal documentation including writing and maintenance of SOPs and organization into an online repository- Worked internationally with both internal and external business groups- Maintained team productivity and delegated work as appropriate to teammates- Team Deputy

- Resolved customer issues as part of highest escalation path in AppleCare - Collaborated with technical support, shipping, and sales groups to create solutions to non-standard issues - Created, developed, and implemented new procedures and tools to improve team performance - Team Lead - Mentored co-workers through training and 1x1 sessions - Collected and organized data regarding call volume, resolution, satisfaction, and issue causation and used these results to provide relevant training and tools - Managed team pilot projects - Member of International CR Team which worked on cases in Brazil and APAC region