Sam Bayat Email & Phone Number

London, Gb

London, England, United Kingdom

• Consistently achieved strong year-over-year client retention and revenue growth through strategic, data-driven client management, with a focus on driving value, optimisation, and fostering client growth. • Lead a high-performing Customer Success team across the UK and US, driving value for over 1,500 businesses by guiding the team in leveraging financial data and delivering impact-driven QBRs.• Strategically optimised our client onboarding program, collaborating with sales, product, and executive teams to support Beyonk’s expansion into the North American market and successfully onboard 900 new clients in 2024.

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

• Strengthened business relationships with clients like Spotify and Disney, supporting enhanced employee engagement through subscription services.• Launched quarterly subscriber health checks that increased customer lifetime value and reduced churn by 15%.

Greater Boston Area

• Spearheaded cross-functional teams to implement growth, operational, and customer happiness KPIs, resulting in a top-3 ranking on TripAdvisor among 240 hotels.• Led sustainable initiatives, reducing waste and enhancing the supply chain, aligning with environmental goals and improving guest satisfaction.

Toronto, Canada Area

• Led and worked alongside highly talented and professional teams of individuals, from inspiring staff and chefs to sustainable and innovative local wineries and suppliers, bringing memorable experiences to our guests. One of my major focus areas was directing the hotel's wine and spirit program, alongside continues training of all F&B colleagues on wine and spirit knowledge and up-selling techniques, improving profitability.

Toronto, Ontario, Canada

Worked directly with the Restaurant General Manager to run the operations of one of the most well established and famous Italian restaurants in Toronto. Major areas of my expertise were in supplier management and inventory.

Toronto, Canada Area

Taught business fundamentals and created an engaging environment for students to express and share their ideas and thoughts.

Master'S Degree, Hospitality Administration/Management

Bachelor Of Business Administration (B.B.A.), Marketing

Economics, Banking And Finance

Foundation Degree, Business