Sam Bays Email & Phone Number

North Charleston, South Carolina, United States

Oklahoma City, Oklahoma

Glendale, Arizona

Glendale, Arizona

Oklahoma City, Oklahoma Area

Prodigal LLC is a full service event management company based in Oklahoma City. Prodigal operates the Oklahoma City Barons professional hockey team, Oklahoma City Energy FC, co-promotes Professional Bull Riders (PBR) events in Oklahoma City and Tulsa, operates the Ram National Circuit Finals Rodeo (RNCFR), serves as the co-organizer for the March of Dimes Sports Headliner Banquet and produces the Bricktown 4th Fest and is sales and marketing partner with All College and World Cup of Softball.

Managed team of six Client Relations Managers and two Customer Service Representatives who were responsible for full, partial, group, and suite accounts. Oversaw team in their task of generating new business through referrals from existing clients, cold calls, and networking. Provided ongoing training in renewal and new sales practices. Assisted Client Relations Managers on outside sales appointments. Handled all customer service issues that escalated to levels beyond Client Relations Managers and Customer Service Representatives mandate. Represented the organization at in-arena and outside sales events. Prepared daily and weekly sales reports. Assisted in both individual department and overall team sales budgets. Assisted in creation of all full, partial, and group packages and benefits.

Managed team of six Account Executives and Director of Box Office Operations who were responsible for all full, partial, group, and suite accounts. Oversaw team in their task of generating new business through referrals from existing clients, cold calls, and networking. Provided ongoing training in renewal and new sales practices. Assisted Account Executives on outside sales appointments. Handled all customer service issues that escalated to levels beyond Account Executive and Box Office Managers mandate. Represented the organization at in-arena and outside sales events. Prepared daily and weekly sales reports. Responsible for all account receivables from ticket sales. Prepared ticket sales budget. Created all full, partial, group, and suite ticket packages and benefits.

Provided superior customer service to client base of over 500 full and partial season ticket holders. Generated new business through referrals from existing clients, cold calls, and networking. Scheduled and assisted the Inside Sales Representatives at the game sales tables; coordinated in-game assets (season ticket holder seat upgrades, locker room visits, etc.); and prepared phone schedules for client relations department. Represented the organization at in-arena and outside sales events. Resolved client issues that arose with tickets, arena personnel (ushers, food service staff, etc.) or other fans. Earned Top 5 in New Ticket Revenue and Best Renewal Percentage from 2005-2009. Assisted in the training of new sales representatives on software programs, sales presentation, and customer service techniques.

Maintained international and corporate client base for the wholesale of sports cards and collectibles; oversaw accounts receivables for international clients; utilized the Internet, email and telephone to generate sales leads; managed staff of 10 sales associates; negotiated vendor contracts; attended industry related trade shows; resolved escalated customer service issues; responsible for company advertising and marketing; assisted owner with purchasing of goods for resale, hiring, personnel issues, and strategic planning for the overall direction and vision of the company. Sales leader for seven consecutive years, accounting for 45% of the company’s total annual revenue.

Ba, History

Honors Diploma