Sam Bean Email & Phone Number

Cardiff, Wales, United Kingdom

• I provide effective delivery of a physical adaptation grants service, ensuring that cases are progressed in a timely manner, case data is appropriately recorded and outcomes are monitored.I provide technical assistance.
• Managing the process for the provision of disabled adaptations, and responding to Physical Adaptation Grants enquiries
• Recording the budget and processing applications allocated for the provision of this service and providing reports on spend against budget and highlighting any concerns
• Drafting the scheme and schedule of works, gaining approval from the Occupational Therapist and client, and sending out invitations to quote for the works
• Complying with Planning and Building Regulations
• Completing administration work, including the processing of all adaptation claim submissions

Cardiff, Wales, United Kingdom

• Providing financial assistance, statements, processing transactions for rental payments
• Risk assessing situations to act accordingly under H&S guidelines
• Identifying wellbeing or safeguarding concerns and escalating to the relevant team in line with organisation’s policies
• Reacting to urgent incidents such as escape of water or electrical malfunction
• Managing customer expectations
• Dealing with difficult clients and complaint handling

Bristol, England, United Kingdom

• Performed occupational therapy assessments for individuals both at home and in a centre
• Provide follow up advice and information on equipment identified to fit customer need
• Sourcing of appropriate equipment and arranging installation
• Scheduling appointments for a team of qualified occupational therapists and follow up tasks including keeping customers updated
• Took a lead role in assistive technology and telecare for WE Care & Repair in collaboration with HFT assessment service

Bristol, England, United Kingdom

• First point of contact for members of the public seeking advice regarding home repairs, adaptions or mobility difficulty both face to face and over the phone
• Provided specialist knowledge on mobility and equipment options
• Lead liaison at point of sale for all products including bespoke bathroom adaption service
• Facilitated contracts between supplier and end customer in order to increase cashflow into hardship funding
• Scheduling appointments for major adaptation works and equipment providers
• As a result of my part in setting up the bathroom adaption service and assisting in increasing the above mentioned cashflow the company received an award for Innovation by Foundations in 2017.

Bristol, England, United Kingdom

• Escalation route for complex enquiries
• Analysing and understanding a customer’s situation to establish the best method to resolve e.g. ensuring an individual’s home is safe for them to be discharged from hospital
• Organise assistance for the established resolution
• Signposting to other services (both internal and external) where appropriate e.g. mental health support
• Identifying individuals who are financially vulnerable and arranging for costs to be covered by hardship funding

Bristol, England, United Kingdom

• First point of call for all calls and enquiries made into the organisation, taking requests for use of internal handyperson service.