Sell mobile devices to a variety of customers, including business and consumer plans. Up sell to customers to add value to their package, including additional products such as insurance. I work to strict targets and KPIs on a daily basis and regularly have to problem-solve to deal with customer’s issues. Manage and train staff members to improve performance. Act as a role model and mentor new starters and other staff members. Maintain and improve customer interaction across all staff members whilst increasing sales figures.

Responsible for Data Management of training schemes run by ECFRS. Produce interpretive data for management to inform decision-making.

Input and analyse data for companies such as BMW, Daimler Benz, Porsche and Aviva. Suggest guidelines for further research analysts.

VCG Kestrel designs and produces quality packaging for clients such as Tesco, Britvic, Marks and Spencer, Kerry and Woolworths Australia. As a Copyreader I worked on all of the aforementioned brands, but I chiefly dealt with Kerry Foods and Foxes biscuits products. My role at VCG involves checking designs for technical errors, checking for text errors(in English, French, German, Spanish and Finnish), discerning possible concerns during printing, ensuring product designs would correspond with client requirements and checking the general standard of the packaging before being presented to the client.

Discover and write stories based in the Staffordshire region. Specialised in sport, particularly on Stoke City FC, Port Vale FC, Longton RFC and Stoke RFC

Aid customers, used my people skills to assist them with any requests or inquiries that they had