Current Role - Life Insurance QA Technical SpecialistRoles within Reassured Ltd | QA Technical Specialist | QA Junior to Senior QA Officer | Sales Consultant I have worked at Reassured for the past 2 years, learning about Life insurance sales and regulatory standards set by the FCA within the industry. Starting in Sales and progressing to a QA auditing position. I have adapted quickly to change , especially within the QA department. During the 1st 6 months becoming a senior member of staff. This included guiding my colleagues development and understanding of the standards Reassured Ltd abide by whilst maintaining my own targets/KPI's. This has since progressed to the role of QA Technical Specialist. I am now a direct link between Sales and Compliance, providing face to face feedback regarding call quality across all national sites. I have the pleasure to work alongside Matt Chamberlain, who has maintained the bridge between Sales and compliance for over 500+ staff members in a telesales based environment. We both have the passion and drive needed to support and educate both sales/QA staff members for the largest and fastest growing life insurance broker in the UK. Previous experience outside of life insurance has been E-Commerce sales / Customer support for a small family retailer of Commercial Catering equipment.