Sam Bennett Email & Phone Number

Surrey, England, United Kingdom

Providing no code, online claims solutions to insurers globally

London, United Kingdom

Working with product owners to optimise and update HSBC websites globally to maximise the customer experience. Managing the changes to ensure they are delivered on time and owning risks and issues that may arise.Working with the leadership team to manage the people agenda, with the goal being to work in a healthy, happy and collaborative team.

Responsible for optimising online customer journeys for HSBC.co.uk, considering the customer need, insight and analytics at all times. I manage the end to end process of change delivery across a range of devices.

Bromley, United Kingdom

Digital customer experience consultant- Identifying and eradicating pain points in the customer journey - specialising in eCommerce. Managing small to medium projects involving web changes -Working with User Experience (UX) designers and web developers to find fit for purpose solutions and working on these from concept through to implementation ensuring.

I managed a team of 13 mixed ability claims handlers to ensure they met and exceeded targets and operated within the required business rules.Managed the engagement of the Customer Satisfaction survey results across the department and implemented change to improve the satisfaction index.

I dealt with customers on the front line and with both written and verbal complaints. I dealt with vehicles that had been declared Total Losses – ensuring that I followed the correct procedures in line with the DVLA and liaised with the engineers and customers to negotiate settlement figures

Education record

Education record