Digital Transformation Specialist
CurrentProviding no code, online claims solutions to insurers globally
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Sam Bennett is listed as Digital experience, user experience & content management professional at 360Globalnet, a with 65 employees, based in London Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sam Bennett.
Sam Bennett previously worked as Digital Transformation Specialist at 360Globalnet and Web Publisher at Vanguard. Sam Bennett studied at Orpington College.
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I’m a competent digital experience professional, who defines, designs and delivers change to global websites with users at front of mind, whilst building excellent working relationships with stakeholders.I bring huge passion and belief that people deliver together and use this belief to allow my stakeholders to have a say and a voice in the outputs of my work. I’m creative and produce ideas which support and expand on content strategies and have strong skills in both adapting to change and improving organisational requirements. If I have a unique selling point it’s that I create great experiences for customers and colleagues alike. I increase stakeholder confidence that the work will be done successfully and in line with the organisations goals. SpecialtiesDigital Experience/ Stakeholder management/ Project management/ Customer experience/ User experience/ Relationship management/ Change management/ AEM (content management system)/ User design/ User experience/ Content management/ Leadership/ Awareness of Agile methodologies/ Wellbeing / Wellbeing at work/ People agenda
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Surrey, England, United Kingdom
Providing no code, online claims solutions to insurers globally
London, United Kingdom
Working with product owners to optimise and update HSBC websites globally to maximise the customer experience. Managing the changes to ensure they are delivered on time and owning risks and issues that may arise.Working with the leadership team to manage the people agenda, with the goal being to work in a healthy, happy and collaborative team.
Responsible for optimising online customer journeys for HSBC.co.uk, considering the customer need, insight and analytics at all times. I manage the end to end process of change delivery across a range of devices.
Bromley, United Kingdom
Digital customer experience consultant- Identifying and eradicating pain points in the customer journey - specialising in eCommerce. Managing small to medium projects involving web changes -Working with User Experience (UX) designers and web developers to find fit for purpose solutions and working on these from concept through to implementation ensuring that stakeholders/clients (internal & external) are fully engaged and I have their their buy in.I have worked on several large scale projects, including the implementation of a new quote and buy website for a new partner. I've also managed projects to ensure that the business is compliant/meets FCA requirements such as the Consumer Credit Directive (CCD).
I managed a team of 13 mixed ability claims handlers to ensure they met and exceeded targets and operated within the required business rules.Managed the engagement of the Customer Satisfaction survey results across the department and implemented change to improve the satisfaction index.
I dealt with customers on the front line and with both written and verbal complaints. I dealt with vehicles that had been declared Total Losses – ensuring that I followed the correct procedures in line with the DVLA and liaised with the engineers and customers to negotiate settlement figures
Other employees you can reach at 360globalnet.com. View company contacts for 65 employees →
Chris Whittle
Colleague at 360GlobalnetNottinghamshire, England, United Kingdom
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Paul Sampson
Colleague at 360GlobalnetNorthumberland, England, United Kingdom
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Graeme Caird Mciob, Mfpws, Assocrics, Acabe, Bdma.Instech
Colleague at 360GlobalnetBirmingham, England, United Kingdom
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Alan Gibson
Colleague at 360GlobalnetEdinburgh, Scotland, United Kingdom
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Mal Corbett
Colleague at 360GlobalnetSheffield, England, United Kingdom
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Maksut Cagil
Colleague at 360GlobalnetEdinburgh, Scotland, United Kingdom
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Beth Hawke
Colleague at 360GlobalnetDerby, England, United Kingdom
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Dovile Harding
Colleague at 360GlobalnetUnited Kingdom
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Howard Nash
Colleague at 360GlobalnetBath, England, United Kingdom
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Mark Peters
Colleague at 360GlobalnetSutton, England, United Kingdom
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Quick answers generated from the profile data available on this page.
Sam Bennett works for 360Globalnet.
Sam Bennett is listed as Digital experience, user experience & content management professional at 360Globalnet.
Sam Bennett is based in London Area, United Kingdom while working with 360Globalnet.
Sam Bennett has worked for 360Globalnet, Vanguard, Open To New Opportunities, Hsbc, and Direct Line Group.
Sam Bennett's colleagues at 360Globalnet include Chris Whittle, Paul Sampson, Graeme Caird Mciob, Mfpws, Assocrics, Acabe, Bdma.Instech, Alan Gibson, and Mal Corbett.
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Sam Bennett studied at Orpington College.
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