Sam Bennett Email and Phone Number
I’m a competent digital experience professional, who defines, designs and delivers change to global websites with users at front of mind, whilst building excellent working relationships with stakeholders.I bring huge passion and belief that people deliver together and use this belief to allow my stakeholders to have a say and a voice in the outputs of my work. I’m creative and produce ideas which support and expand on content strategies and have strong skills in both adapting to change and improving organisational requirements. If I have a unique selling point it’s that I create great experiences for customers and colleagues alike. I increase stakeholder confidence that the work will be done successfully and in line with the organisations goals. SpecialtiesDigital Experience/ Stakeholder management/ Project management/ Customer experience/ User experience/ Relationship management/ Change management/ AEM (content management system)/ User design/ User experience/ Content management/ Leadership/ Awareness of Agile methodologies/ Wellbeing / Wellbeing at work/ People agenda
360Globalnet
View- Website:
- 360globalnet.com
- Employees:
- 65
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Digital Transformation Specialist360Globalnet Sep 2023 - PresentSurrey, England, United KingdomProviding no code, online claims solutions to insurers globally -
Web PublisherVanguard May 2022 - Sep 2023 -
Digital ProfessionalOpen To New Opportunities Apr 2021 - May 2022
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Digital Content Management SpecialistHsbc May 2017 - Apr 2021London, United KingdomWorking with product owners to optimise and update HSBC websites globally to maximise the customer experience. Managing the changes to ensure they are delivered on time and owning risks and issues that may arise.Working with the leadership team to manage the people agenda, with the goal being to work in a healthy, happy and collaborative team. -
Digital Experience ManagerHsbc Nov 2013 - May 2017Responsible for optimising online customer journeys for HSBC.co.uk, considering the customer need, insight and analytics at all times. I manage the end to end process of change delivery across a range of devices.
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Digital Customer Experience (Cx) ConsultantDirect Line Group May 2011 - Jul 2013Bromley, United KingdomDigital customer experience consultant- Identifying and eradicating pain points in the customer journey - specialising in eCommerce. Managing small to medium projects involving web changes -Working with User Experience (UX) designers and web developers to find fit for purpose solutions and working on these from concept through to implementation ensuring that stakeholders/clients (internal & external) are fully engaged and I have their their buy in.I have worked on several large scale projects, including the implementation of a new quote and buy website for a new partner. I've also managed projects to ensure that the business is compliant/meets FCA requirements such as the Consumer Credit Directive (CCD).
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Home Claims Team LeaderChurchill Insurance Jan 2008 - May 2011I managed a team of 13 mixed ability claims handlers to ensure they met and exceeded targets and operated within the required business rules.Managed the engagement of the Customer Satisfaction survey results across the department and implemented change to improve the satisfaction index. -
Motor Claims AdvisorChurchill Insurance Feb 2006 - Jan 2008I dealt with customers on the front line and with both written and verbal complaints. I dealt with vehicles that had been declared Total Losses – ensuring that I followed the correct procedures in line with the DVLA and liaised with the engineers and customers to negotiate settlement figures
Sam Bennett Education Details
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Orpington College -
Bullers Wood
Frequently Asked Questions about Sam Bennett
What company does Sam Bennett work for?
Sam Bennett works for 360globalnet
What is Sam Bennett's role at the current company?
Sam Bennett's current role is Digital experience, user experience & content management professional.
What schools did Sam Bennett attend?
Sam Bennett attended Orpington College, Bullers Wood.
Who are Sam Bennett's colleagues?
Sam Bennett's colleagues are Mal Corbett, Matt Buchanan, Matthew Goodman, Paul Sampson, Emma Eastwood, Howard Nash, Joshua Peto.
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