Sam Bennett

Sam Bennett Email and Phone Number

Digital experience, user experience & content management professional @ 360Globalnet
melbourne, derbyshire, united kingdom
Sam Bennett's Location
London Area, United Kingdom, United Kingdom
About Sam Bennett

I’m a competent digital experience professional, who defines, designs and delivers change to global websites with users at front of mind, whilst building excellent working relationships with stakeholders.I bring huge passion and belief that people deliver together and use this belief to allow my stakeholders to have a say and a voice in the outputs of my work. I’m creative and produce ideas which support and expand on content strategies and have strong skills in both adapting to change and improving organisational requirements. If I have a unique selling point it’s that I create great experiences for customers and colleagues alike. I increase stakeholder confidence that the work will be done successfully and in line with the organisations goals. SpecialtiesDigital Experience/ Stakeholder management/ Project management/ Customer experience/ User experience/ Relationship management/ Change management/ AEM (content management system)/ User design/ User experience/ Content management/ Leadership/ Awareness of Agile methodologies/ Wellbeing / Wellbeing at work/ People agenda

Sam Bennett's Current Company Details
360Globalnet

360Globalnet

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Digital experience, user experience & content management professional
melbourne, derbyshire, united kingdom
Website:
360globalnet.com
Employees:
65
Sam Bennett Work Experience Details
  • 360Globalnet
    Digital Transformation Specialist
    360Globalnet Sep 2023 - Present
    Surrey, England, United Kingdom
    Providing no code, online claims solutions to insurers globally
  • Vanguard
    Web Publisher
    Vanguard May 2022 - Sep 2023
  • Open To New Opportunities
    Digital Professional
    Open To New Opportunities Apr 2021 - May 2022
  • Hsbc
    Digital Content Management Specialist
    Hsbc May 2017 - Apr 2021
    London, United Kingdom
    Working with product owners to optimise and update HSBC websites globally to maximise the customer experience. Managing the changes to ensure they are delivered on time and owning risks and issues that may arise.Working with the leadership team to manage the people agenda, with the goal being to work in a healthy, happy and collaborative team.
  • Hsbc
    Digital Experience Manager
    Hsbc Nov 2013 - May 2017
    Responsible for optimising online customer journeys for HSBC.co.uk, considering the customer need, insight and analytics at all times. I manage the end to end process of change delivery across a range of devices.
  • Direct Line Group
    Digital Customer Experience (Cx) Consultant
    Direct Line Group May 2011 - Jul 2013
    Bromley, United Kingdom
    Digital customer experience consultant- Identifying and eradicating pain points in the customer journey - specialising in eCommerce. Managing small to medium projects involving web changes -Working with User Experience (UX) designers and web developers to find fit for purpose solutions and working on these from concept through to implementation ensuring that stakeholders/clients (internal & external) are fully engaged and I have their their buy in.I have worked on several large scale projects, including the implementation of a new quote and buy website for a new partner. I've also managed projects to ensure that the business is compliant/meets FCA requirements such as the Consumer Credit Directive (CCD).
  • Churchill Insurance
    Home Claims Team Leader
    Churchill Insurance Jan 2008 - May 2011
    I managed a team of 13 mixed ability claims handlers to ensure they met and exceeded targets and operated within the required business rules.Managed the engagement of the Customer Satisfaction survey results across the department and implemented change to improve the satisfaction index.
  • Churchill Insurance
    Motor Claims Advisor
    Churchill Insurance Feb 2006 - Jan 2008
    I dealt with customers on the front line and with both written and verbal complaints. I dealt with vehicles that had been declared Total Losses – ensuring that I followed the correct procedures in line with the DVLA and liaised with the engineers and customers to negotiate settlement figures

Sam Bennett Education Details

  • Orpington College
    Orpington College
  • Bullers Wood
    Bullers Wood

Frequently Asked Questions about Sam Bennett

What company does Sam Bennett work for?

Sam Bennett works for 360globalnet

What is Sam Bennett's role at the current company?

Sam Bennett's current role is Digital experience, user experience & content management professional.

What schools did Sam Bennett attend?

Sam Bennett attended Orpington College, Bullers Wood.

Who are Sam Bennett's colleagues?

Sam Bennett's colleagues are Mal Corbett, Matt Buchanan, Matthew Goodman, Paul Sampson, Emma Eastwood, Howard Nash, Joshua Peto.

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