Responsible for managing the development and scalability of products and solutions, that are offered by Karix to its customers - Gather requirements from customers and have them translated to product requirements - Manage product backlog and product priorities of the Rich Content Messaging platform for WhatsApp and RCS, On premise enterprise business messaging platform and other custom requirements - Provide inputs on how to enhance existing products and provide new ideas from market needs to productize - Conduct competitor research to identify gaps in solutions and provide reports on timely basis - Design functional aspects of customized projects/products and provide knowledge transfer to development team - Provide guidance to customer while delivery of the project and assist the customer in conducting UAT- Monitor project status while in development, provide required assistance to developers and report to relevant stakeholders on the status of the project - Collaborate with sales team on concalls and client site meetings to help them with technical solutions- Updating sales and presales team, customers about the products and services Assess and analyze customer requirements and prepare required sales proposals - Conduct and provide product demos for newly built features and functionalities - Evaluate and respond to RFPs, RFIs and RFQs for platform requirements - Translate product strategy into detailed requirements and prototypes - Collaborate with engineering teams to deliver with quick time-to-market and optimal resources - Scope and prioritize activities based on business and customer impact - Collaborate with cross functional teams to drive product launches - Creating internal product documents like concept notes, product specification documents, flow charts and manuals - Requirement analysis & definition, business & systems analysis, solution design (Process modelling, Use cases, Logical Data Modelling, UML)

• Identifying bug and raising it with Dev for validation and Fix• Reporting, Tracking and managing Bug using Bug tracker software Jira and Tracking Customer impact issues on daily basis• SPOC for Key accounts & BFSI customers• Handling critical escalations• Prioritizing issue resolution based on customer and business impact• Collaborate with Customers on concalls to help them with technical solutions• Collaborate and Work closely with QA and Dev team to troubleshoot and resolve Technical issue of customer• Process implementation for Data retrieval for CPL activity

Responsible for maintenance of High Performance messaging platform for smooth operations.