Sam Benson Email & Phone Number

Reading, GB

London, England, United Kingdom

🔍 User-Centric Approach: I actively engage in user interviews and analyse user data to gain deeper insights into product challenges and opportunities, driving informed decision-making and product enhancements.📊 Data-Driven Decision-Making: I commit to backing up initiatives with data, ensuring that product progress is validated and aligned with user needs.

🚀 Feature Development: Collaborated closely with designers and full-stack developers in a dedicated squad to deliver new features across web and native apps, with a specific focus on the "platform" product - the Tutorful Classroom and lesson delivery.📈 Strategic Planning: Defined quarterly objectives and devised strategies to address customer and business.

London, United Kingdom

🔧 Establishing Best Practices: Collaborated with stakeholders to establish and implement best practices for configuration, organisation, maintenance, security/access controls, and data integrity.🔄 Continuous Improvement: Owned and facilitated ongoing improvement of all Product operations processes, guiding product organisation and continuously gathering.

London, United Kingdom

Functioning as a hybrid between UX and Product Marketing. Some of my responsibilities are around owning products Firefly use internally, devising a strategy for how these tools will be used by the team, bringing them up to a higher standard and further consolidate our use of metrics, customer feedback and customer engagement. To develop the win/loss.

London, United Kingdom

As a Senior Customer Success Manager, I am working more closely with our Head of Customer Success and taking a lead on commercial and operational projects. Along with this, I will continue to focus to supercharge your teaching and learning experience, we provide a variety of functionality to enable ease in everyday school life. Taking on a more segmented.

London, United Kingdom

Ensuring that all areas of our schools are getting the most out of Firefly. With the focus to supercharge your teaching and learning experience, we provide a variety of functionality to enable ease in everyday school life. I am there to guide through our school's Firefly journey and to listen to thoughts and feedback, as well as keeping our customers up to.

London, United Kingdom

- Advanced level of product knowledge and the education industry. - Managing up to 300 accounts and being the key contact, making sure each account has at least 75% teacher engagement and they are getting the most out of the the product. - Contacting my schools regularly to retain our customers and build strong relationships with our schools. - Generating.

London, United Kingdom

Help build our Tutoring service from scratch including a lot of research on competitors and gaps in the market. Locating the correct decision makers and building a rapport with parents and teachers straight away from a cold call. Interviewing potential tutors for our service and ensuring that they are the most suitable for our customers. With this, the.

Fishponds, Bristol

My roles as a Venue Supervisor includes organising weekly events like fancy dress and helping set up technical equiptment alongside DJing for a few events. This role also contains cashing up, thinking up new ideas for the company including: the food menus, organising charity events and listening to the customers recommendations. I was also capable of.

Feltham, Middlesex

My main roles included maintaining a high standard of customer service such as waiting on tables, serving drinks and making sure the customers satisfactory level was always high. In addition to this, I had to have clear knowledge on the latest deals the pub had so I could promote while serving my customers. During my time there, I received many compliments.

Feltham, Middlesex

As a casual assistant I was placed on tills which included handling money and trying to seek out the customers needs when they wanted it. With strong customer service, my customers often pointed me out from the large team of employers to my manager for my retail work and polite mannerisms. There were also occasions where I would organise deliveries and.

Bahons, Drama And Creative Writing, 1St Class Degree

Activities and Societies: Writer's Block, UWESU Executive Committee, Showstoppers Choir, Kinesis Physical Theatre Group, Creative Writing.

A-Level And As-Level, Performance Studies, Media, Ict, Sociology

Activities and Societies: Musical Theatre, Pantomime, Directing (Assistant), Gym and Dance Show, Student Council, Executive Committee..