Sam Beresford Email & Phone Number

Auckland, New Zealand

Leadership of the web delivery team and product ownership of the recently refreshed RBNZ website.- Effectively lead and manage the team, ensuring effective succession planning and workforce capability management, high performance outcomes, and an inclusive, collaborative and safe work culture.- Support the team to navigate organisational change. Set a clear direction, providing line of sight between what the team contributes to RBNZ and how that supports delivery of strategic objectives.- Foster a growth mind set and technical excellence within the team through coaching, mentoring, and development.- Role model our values of innovation (wānanga), integrity (tauira), and inclusion (taura).- Provide clear career pathways and development opportunities for staff.- Ensure the measurement, monitoring and reporting frameworks, and their associated performance targets are fit for purpose.- Monitor and report on the metrics to enable business owners to provide assurance that the online product remains fit for purpose.- Manage periodic reviews, testing or assessment of compliance with required security, accessibility and privacy management standards.- Ensure product licenses are managed and maintain the required suite of documentation for the product.- Ensure publishers and administrators of sites or services maintain appropriate levels of knowledge of accessibility, security and privacy management.- Contribute to the development and implementation of ongoing future roadmap and web strategy and continuously identify opportunities for enhancement.

Auckland, New Zealand

Valocity digitally connects the entire property ecosystem to deliver a more seamless and relevant experience to lenders, valuers, brokers, property managers, insurers, and home buyers. We combine the latest cloud technology with the best data, advanced analytics, and human-centred design to transform the property decisioning process and make the complicated simple.As a Product Owner at Valocity I'm responsible for:- execution of the product vision- requirements gathering- creating and managing the product backlog and priorities- driving team delivery - managing internal and external stakeholder expectations.

Responsible for the product vision, roadmap and backlog for our operational communications channels, prioritising driving customer value through new features alongside supporting the stability and security of the platforms.

Auckland, New Zealand

Responsible for maintaining and transforming operational customer communications, working with our internal Agile teams and external suppliers to ensure we're providing digital-first customer experiences.

Auckland, New Zealand

Facilitate high quality, accurate communications to improve the experience for the 860K+ Southern Cross members in NZ. Enable delivery of projects that have member communications elements, specifically digital communications. Lead one of our Agile digital customer experience workstreams as Product Owner, as well as perform xPression development and document design functions.

Auckland, New Zealand

Working within a cross-functional media sales operations team, my role is to identify and recommend business opportunities through research and analysis. My other core function is to provide high quality documentation of business practice and requirements in the project space.Responsibilities:Develop and deliver robust, well researched and innovative business strategies and programs for our Advertising Sales team.Identify, develop and drive the implementation of new products, channels and media platforms.Assist with financial analysis.Create and manage best practice documentation for the department.Business rule interpretation and documentation, process mapping, business case proposal and development of reporting.

Accountable for the implementation of business projects for my department within our Contact Centre.Responsibilities:Meet deadlines as part of project team.Guide key stakeholders within my area and across the wider business to ensure engagment with projects.Actively track and measure the benefit outcomes of projects Support the identification of opportunities for improvement through the analysis of trends and coordinate the changes. Remain abreast of new and emerging trends and best practice principles in my specialist area.Support culture change initiatives within my team and business unit.Contribute to a continuous improvement culture, emphasise change quality over quantity, actively identify waste and implement improvement ideas.

• As a subject matter expert I provided the wider customer service team with product knowledge and an escalation point for difficult enquiries.• Assisting with management of a team of eight customer service representatives, I was primarily responsible for development, performance management and training new staff.• I was the leader of the email communications team; training new users, managing workflow and introducing a new content management system for responding to email enquiries.