Sam Berg Email & Phone Number

This position is responsible for helping end-users who are having any computer related hardware or software problem for Froedtert & Community Health's Information Systems. Problems may be related to personal computing hardware, MS Windows desktop operating systems, MS Office products, miscellaneous client access software and a variety of other software programs. This position may also have responsibility for responding to questions regarding the functionality, performance and availability of business applications running on the hospitals' network. Will work closely with Manager to ensure that the Help Desk function delivers at a service level consistent with the expectations of the hospitals' end-users. Position works to improve or maintain a high level of Help Desk performance through the use of generally accepted IS best practices. Works with other IS department staff to ensure proper communication of information that may directly or indirectly impact the users of the various information systems. Works closely and professionally with Help Desk team members to promote teamwork and accountability. Reports to the Manager, Client Services. Must provide updates regarding the key issues and proactively work to resolve problems. Other duties as assigned.