Sam Bhandari Email & Phone Number

Melbourne, Victoria, Australia

Maximize recoveries and revenue within assigned portfolio by improving team morale and motivation through positive reinforcement and team building activities to ensure team meet or exceed quality standards and goals. Perform regular audits on client portfolios in order to reach collections triggers. Handle escalation calls, complaints and queries where.

Melbourne, Victoria, Australia

• Handling Big 3 Bank collections of Personal Loans & Credit Cards.
• Handling large volume of outbound & inbound calls.
• Utilising multiple communication channels.
• Empathising with customers to identify their needs.
• Delivering exceptional customer experience.
• Providing solutions to the customers by guiding & educating.

Melbourne, Victoria, Australia

• Managed portfolio for Roads & utility clients.
• Managed inbound & outbound calls in a day to achieve daily set target / KPI.
• Guide & assist the customers to clear their dues pending to avoid any escalations.
• Provide assistance to customers with flexible payment arrangements as designed by clients.
• Handling all customer queries in regards to their outstanding dues & provide prompt resolution.
• Helping other team members in need of hour at work.

Punjab, India

Managed the 9 branches with the team size of 57 employees (9 Branch Managers & 9 DBM, rest sales officers, value bankers, cashier). Organize & control the sales activities of the all branches. Responsible for the achievement of revenue of the branches against the cost. Ensure the satisfaction of the customers with the high quality of services being offered.

Punjab, India

Managed team size of 7 team members with DBM, Teller, Sales team to ensure achievement of overall Branch Targets by generating business and cross sales. Organize & control the sales activities of the staff on daily basis. Division of geographical / catchment area amongst the staff so as to enhance the productivity of the staff as well as the branch..