Sam Black Email & Phone Number

Portland, Oregon, Us

As an HR Coordinator at PAE, I lead the onboarding process, ensuring a seamless and supportive experience for all new hires. I collaborate with various departments to create tailored onboarding schedules, streamline communication, and provide continuous guidance throughout the onboarding journey. I also provide administrative support, including, managing calendars, and maintaining accurate HR documentation. I focus on enhancing the overall employee experience by implementing process improvements, fostering collaboration, and automating procedures to meet evolving business needs.In addition to managing performance reviews and employee engagement initiatives, I administer the employee recognition program, boosting morale across teams. I also support the company’s Just and B Corp certifications, ensuring compliance with social and environmental standards. My role includes managing HR reports, policy updates, and audits to ensure adherence while providing support and guidance to both employees and management.

Lake Oswego, Or, Us

During my time at 180one, a Portland-based executive search firm, I provided comprehensive administrative support, managing calendars, appointments, phone calls, emails, and CRM data. I conducted research using Boolean searches and keyword strings, while also handling data management in Excel and maintaining internal documentation. Additionally, I edited and organized company documents, completing various special projects to support the firm’s operations.

Portland, Oregon, Us

As the sole recruiter, I managed full-cycle recruitment for permanent, temporary, and internship positions, sourcing candidates through job boards, ATS, and referrals. I worked closely with hiring managers to identify staffing needs, provide candidate feedback, and educate them on hiring best practices. In addition to handling interview scheduling, background checks, offer letters, and onboarding paperwork, I recruited at career fairs and maintained strong relationships with candidates and executives.I also led a project to successfully migrate data from the previous ATS to Greenhouse, collaborating with vendors to ensure a smooth transition. My role involved improving recruitment processes, implementing process enhancements, and developing best practice documentation, all while adapting to tight deadlines in a fast-paced environment.

Portland, Oregon, Us

Portland, Oregon, Us

As an Artist Services Representative at CD Baby, I supported independent artists in distributing their music globally on platforms like Spotify, iTunes/Apple Music, YouTube, Google Play, and over 150 other digital partner sites. I empowered artists to manage their business and revenue while retaining full rights to their music. My role involved providing tech support, guiding artists through the submission process for new releases, and explaining CD Baby’s products and services to ensure a smooth experience.I also addressed potential release issues, offering recommendations for audio and visual content, and answered questions related to publishing administration and royalty collection. In a fast-paced environment, I managed a high volume of calls and emails, helping clients select the best services for their needs and keeping them informed on industry trends and standards.

San Francisco, California, Us

In my role as a Financial Crimes Specialist, I investigated potential risks to both customers and the company by analyzing data and spending trends to determine the next steps in the disputes process. On a daily basis, I filed dispute claims, communicated with customers and merchants (via phone and email), and resolved complex cases. I handled both inbound and outbound calls on a multi-line phone system to gather all necessary information for claims. Throughout my investigations, I adhered to company policies, procedures, and federal regulations to ensure high standards for both customers and the bank.

San Francisco, California, Us

In my role as a Phone Banker at Wells Fargo, I operated in a high-volume call environment, where I handled a wide range of customer inquiries and transactions. My responsibilities included updating cardholder information, processing payments and balance transfer requests, assisting with transaction reconciliations, and addressing cardholder concerns while ensuring compliance with company policies and federal regulations.A significant aspect of my role involved processing credit card merchant and fraud disputes. I conducted initial investigations into accounts to determine the appropriate steps in the dispute resolution process, ensuring a thorough and compliant approach to safeguarding both the customer and the company.

Bolingbrook, Il, Us

As an Arch Expert for Benefit Cosmetics at Ulta, I successfully established a thriving beauty bar in a fast-paced, multitasking environment. I sold products and beauty services to a diverse clientele, achieving an 85% rebooking and retention rate. Utilizing strong product knowledge and selling techniques, I consistently met and exceeded sales goals.I built lasting relationships with clients, co-workers, and management to maximize opportunities for growth at a brand-new store location. Additionally, I helped train new hires and led by example, contributing to the business’s success and enhancing the store’s reputation. I fully embodied the brand’s values and was nominated for the Benefit Cosmetics Ambassador in 2014.

Sandy Springs, Georgia, Us

As a Shift Leader at Jimmy John's, I was responsible for preparing the restaurant for opening each shift as a key holder. I coordinated deliveries, answered phones, and trained new employees. I handled customer complaints and inquiries in a professional and timely manner, while also managing daily tasks such as balancing registers, performing data entry, and working with POS systems.In this role, I led a diverse team in a fast-paced environment, ensuring smooth operations throughout the day. I maintained inventory, stocked shelves, and communicated effectively with both my team and upper management to ensure the restaurant ran efficiently.

Neuilly Sur Seine, Ile De France, Fr

As a Color Consultant at Sephora, I assisted customers in selecting cosmetics, fragrances, and skincare products tailored to their individual needs, providing personalized recommendations in a fast-paced retail environment. I educated clients on product benefits and application techniques, ensuring they had a thorough understanding of how to use their purchases effectively.In addition to customer service, I supported managers and associates with various client-based tasks, including handling monetary transactions, conducting product demonstrations, and organizing product placements to maximize sales. I also contributed to team-building efforts and played an active role in training new hires, helping them develop product knowledge and customer service skills. My role required adaptability, strong communication, and a commitment to delivering an exceptional customer experience.

Minneapolis, Minnesota, Us

As a Salon Receptionist at Regis Salon, I welcomed guests with a warm, professional demeanor, ensuring a positive first impression. I was responsible for scheduling and confirming salon service appointments, as well as rebooking clients to maintain a steady flow of business. In addition to managing the front desk, I handled the register, performed monetary transactions, and made personalized product and service recommendations, successfully upselling to existing clients.I also took the lead in organizing and managing the quarterly sidewalk sales, driving foot traffic and increasing product visibility. Throughout my time at Regis, I built strong relationships with both guests and coworkers, fostering a welcoming and collaborative environment. My role required multitasking, attention to detail, and a strong focus on customer service to ensure an exceptional experience for all salon visitors.

Education record

Cosmetologist, Cosmetology/Cosmetologist, General

Vocal Performance