Operations Director
Current➤ STRATEGIC LEADERSHIP• Developed and implemented strategic plans to enhance operational efficiency and drive growth in the telecom integration sector, with a strong focus on the B2B segment.• Accountable for the day-to-day execution within the operational team.➤ TEAM MANAGEMENT & DEVELOPMENT• Led and coached a multidisciplinary team of 24 professionals, including technicians, IT specialists, project managers, service staff, and warehouse personnel.• Fostered a culture… Show more ➤ STRATEGIC LEADERSHIP• Developed and implemented strategic plans to enhance operational efficiency and drive growth in the telecom integration sector, with a strong focus on the B2B segment.• Accountable for the day-to-day execution within the operational team.➤ TEAM MANAGEMENT & DEVELOPMENT• Led and coached a multidisciplinary team of 24 professionals, including technicians, IT specialists, project managers, service staff, and warehouse personnel.• Fostered a culture of collaboration, continuous improvement, and customer-centricity within the team.➤ PROJECT MANAGEMENT & IMPLEMENTATION• Oversaw the implementation of complex connectivity projects, such as Private 4G and 5G networks, (W)LAN, and IoT solutions.• Collaborated with project and program managers to ensure projects met technical specifications and quality standards.➤ OPERATIONAL EFFICIENCY & PROCESS IMPROVEMENT• Analyzed and optimized operational processes to enhance efficiency, reduce costs, and increase customer satisfaction.• Implemented technology-driven solutions to streamline operational workflows.➤ CUSTOMER FOCUS & RELATIONSHIP MANAGEMENT • Maintained strong relationships with clients and partners to ensure high levels of customer satisfaction and retention.• Acted as the primary point of contact for key business clients, ensuring effective communication regarding project statuses and service deliveries.➤ Budget Management and Cost Optimization:• Responsible for drafting, managing, and optimizing the operational budget, including cost control and financial planning. Show less