Sales Executive at Edwards Ford

Main Purpose of Job• To sell and promote the sale of all new and used vehicles in line with all aspects ofdealership and manufacturer trading policies• To create and maintain a positive customer-friendly sales environment whilst takingresponsibility for the day-to-day maintenance and presentation of the showroom• To always be prepared to receive and process new customer enquiries (via telephone,walk-in and email)• To guide and inform the customer whilst being able to give a competent andenthusiastic presentation of all of the vehicles within the product range• To achieve both new and used vehicle sales targets along with secondary accessory andfinancial services targets• To achieve a high level of customer satisfaction as reported in the monthly customersatisfaction analysis (for example, FORD CVP)• To ensure all customers are handled with “Complete Satisfaction”• To ensure company processes are followed to improve Customer Satisfaction andretention. This includes embracing Customer Satisfaction Action Plans, proactively selling Service Plans and following up finance renewal leads• To adhere to agreed staff development plans and undertake manufacturer training andeLearning modules to achieve required certification levelS.