Leading the EMEA Client Service Team in the UK, across Europe & the Middle East. Developing a high performing team of Client Service Officers who understand our clients as well as contributing to strategical improvements for the entire Global Client Service Organisation. Interacting with Treasury Services Clients and Relationship Management colleagues day to day to help drive excellent client experience and continued growth.

Worked in a strategy and business planning role supporting with strategy development across Treasury Services & Global Investigations. Engaged with the roll out of a new corporate CRM application ,through Microsoft Dynamics, within Global Payments and Treasury Services Operations focussed specifically on payment inquiries . Ensuring the successful integration of the application to operational work flow across multiple global teams.Establishing mechanisms for presenting high impact data… Show more Worked in a strategy and business planning role supporting with strategy development across Treasury Services & Global Investigations. Engaged with the roll out of a new corporate CRM application ,through Microsoft Dynamics, within Global Payments and Treasury Services Operations focussed specifically on payment inquiries . Ensuring the successful integration of the application to operational work flow across multiple global teams.Establishing mechanisms for presenting high impact data on volumes within the group and client analysis for change in behaviour both internally and externally.Providing operational support to the wider EMEA regional Global Payments and Treasury Services Operations Group. Show less

Managed 9 staff within EMEA FX Operations at BNY Mellon who support the Front Office FX traders to ensure successful confirmation and settlement of FX activity. Responsibilities include, the people management and development of all direct reports. Analysis of operational processes to investigate and implement continuous process improvement. Key contact for all Interbank and Clients in resolving high complexity queries. Global collaboration to seek out consistency of processes and best… Show more Managed 9 staff within EMEA FX Operations at BNY Mellon who support the Front Office FX traders to ensure successful confirmation and settlement of FX activity. Responsibilities include, the people management and development of all direct reports. Analysis of operational processes to investigate and implement continuous process improvement. Key contact for all Interbank and Clients in resolving high complexity queries. Global collaboration to seek out consistency of processes and best practice. Identify risks and ensure that controls are in place, reviewed and managed in a timely manner. Recruitment - Ensuring end to end recruitment for new hirers into the department is co-ordinated effectively including interviewing and hiring of candidates.Mentoring - Establishing connections within the business to build on mutual knowledge and skills. Show less

Responsible for the people management of an operational team of 8 employees including performance monitoring and target setting through concise communication and ongoing feedback to achieve company results based goals.Point of contact for Business Continuity across the group and ensuring teams within the Money Transfer area are operationally ready for cross - regional recovery of functions including training and communicating closely and effectively with the Global Business Continuity… Show more Responsible for the people management of an operational team of 8 employees including performance monitoring and target setting through concise communication and ongoing feedback to achieve company results based goals.Point of contact for Business Continuity across the group and ensuring teams within the Money Transfer area are operationally ready for cross - regional recovery of functions including training and communicating closely and effectively with the Global Business Continuity Manager.Responsible for the recruitment of new entrants into the Money Transfer group which includes interviewing, selecting and feeding back to candidates as well as formulating a successful plan for the on-boarding of new starters into the business.Provides coaching to less experienced management team across supervisors and associates to increase confidence of peers and promotes an environment to challenge the “norm”. Show less

Responsible for the people management and development of 8 members of an operational team encouraging innovation, process improvement and engagement and continued adherence to corporate procedures and controls, through concise communication via monthly performance metrics and reviews. Led both the investigations and payment processing teams within EMEA responsible for the timely execution of client queries and instructions in accordance with KRI/KPI with routine review of these… Show more Responsible for the people management and development of 8 members of an operational team encouraging innovation, process improvement and engagement and continued adherence to corporate procedures and controls, through concise communication via monthly performance metrics and reviews. Led both the investigations and payment processing teams within EMEA responsible for the timely execution of client queries and instructions in accordance with KRI/KPI with routine review of these indicators to achieve maximum impact. As well as encouraging root cause analysis to prevent future re-occurrence of issues and none STP transactions. Responsible for process development across the group and encouraging a culture of process improvement across my team. Testing, driving and executing key process changes to reduce inefficiencies. Ensured the successful role out of multiple change initiatives to the team fostering opinion and encouraging positivity to change. Responsible for key risk management strategies to ensure all KRIs for the team are identified and mitigations for these risks are in place. Show less

Supervisor and work-flow coordinator on a busy operational team within banking operations.Responsible for ensuring targets are met by the team and day to day tasks are completed and processes and controls are adhered to.Taking a lead in training on the team both for existing colleagues and new startersProjects -Query Analysis and ManagementBNY Mellon Leadership Programme 2015New starter Onboarding

Money Transfer specialist working within global cash operations.