Supervised and trained a staff of 16 to handle initial leads and coached new team members in sales strategy. Analyzed current market trends and made adjustments to inventory to stay competitive in the local product market. Executed direct sales in a fast-paced environment, while providing exceptional customer service. Managed customer accounts and post-sales relationships to build a large customer base with multiple referrals and repeat customers. Worked with comptroller to maintain a… Show more Supervised and trained a staff of 16 to handle initial leads and coached new team members in sales strategy. Analyzed current market trends and made adjustments to inventory to stay competitive in the local product market. Executed direct sales in a fast-paced environment, while providing exceptional customer service. Managed customer accounts and post-sales relationships to build a large customer base with multiple referrals and repeat customers. Worked with comptroller to maintain a sufficient advertising budget. Managed customer needs, while efficiently creating sales consistent with high company revenues. Structured paperwork and final leasing costs to fit both company initiatives and customer needs. Process training with staff to increase sale profit and total unit sold.Key Achievements: Increased company profits by making interest, warranty sales and service product sales a top priority. Increase dealership new car volume over 40% YoY. Created local television, radio and print ad campaigns, and maintained strong and lasting client relationships. Retargeted advertising to affectively impact sales while reducing annual budget. Show less

Managed, coached and lead the entire sales division to include the New and Used car sales department, Finance department, BDC and internet department. Lead sales team and co-managers to a level of training and customer satisfaction far surpassing district and regions mandatory requirements. Maintained, monitored, evaluated, and analyzed New and Used car inventory using methods to minimize budgets and maximize profits. Personally “rehash” and submit finance deals daily, maintaining a less than… Show more Managed, coached and lead the entire sales division to include the New and Used car sales department, Finance department, BDC and internet department. Lead sales team and co-managers to a level of training and customer satisfaction far surpassing district and regions mandatory requirements. Maintained, monitored, evaluated, and analyzed New and Used car inventory using methods to minimize budgets and maximize profits. Personally “rehash” and submit finance deals daily, maintaining a less than 10 day C.I.TKey Achievements: Redirected distressed store into a highly profitable dealership. 1st time in 8 yrs. facility achieve profitability consistently. Oversaw daily sales and finance operations, trained sales staff and composed periodic sales report for review Implemented volume sales strategies with aggressive new/used car pricing while maximizing financial product sales Created a Core System of around exceptional Customer Service, maintaining an above average C.S.I. Show less

Starting from the ground up building a new franchise for the Stokes Automatize Group. All facets we developed, trained to staff then implemented. Creating an effective sales process for the local market. With the help of Dealer.com developed and maintained dealership website architecture. Organic marketing strategies to entice new clients. Researched to find all vendors while simultaneously, including work with financial institutions, advertising agencies and website production. Maintained… Show more Starting from the ground up building a new franchise for the Stokes Automatize Group. All facets we developed, trained to staff then implemented. Creating an effective sales process for the local market. With the help of Dealer.com developed and maintained dealership website architecture. Organic marketing strategies to entice new clients. Researched to find all vendors while simultaneously, including work with financial institutions, advertising agencies and website production. Maintained strong customer follow-up via mailers, email, and telephone calls. Developed and implemented a new customer follow-up process for all team members to increase customer satisfaction. Developed and maintained multiple vendor relations simultaneously, including work with financial institutions, advertising agencies and website production.Key Achievements: Consistently increased monthly sales by 40%. Achieve new car sales MSR objective consistently 2002-2014 Development of an Internet department contributing to over 45% of monthly sales. Show less