Sam Brandon Email and Phone Number
Sam Brandon work email
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Sam Brandon personal email
As an IT Support Analyst at Housing Authority of New Orleans (HANO), I provide technical telephone support for internal end users on routine hardware and software problems. I troubleshoot and diagnose basic issues with computer equipment, perform minor maintenance and repair, and input data in Help Desk tracking system. I also help applicants and landlords with their housing software accounts, ensuring excellent customer service and satisfaction. I graduated from Southern University at New Orleans with a degree in Computer Information Systems, specializing in Security and Information Assurance. I have earned multiple certifications, including IBM Internet of Things Practitioner, Enterprise Design Thinking Practitioner, and CompTIA Network+. I am passionate about technology and its ever-evolving nature, and I take advantage of every opportunity for growth and learning. I am a dedicated, hard-working, and collaborative team player, with the skills and abilities to be an asset to any work environment. My philosophy is "It's not just about teamwork, but getting the work done right".
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It Support AnalystHousing Authority Of New Orleans Sep 2022 - PresentNew Orleans, Louisiana, Us· Provides technical telephone support for internal end users on routine hardware and software problems.· Troubleshoots and diagnoses fundamental problems with computer equipment, performs minor maintenance and equipment repair, and escalates higher-end problems to the lead technician.· Inputs data in the Help Desk tracking system, Track-It, for the I.T. department, performs and researches fundamental technical issues, and performs administrative tasks.· Helps applicants identify and troubleshoot MyHousing account and access-related issues, including password changes, identity verification, and support for alternate access.· Assist landlords in gaining access to their housing software accounts, address any issues that may occur, i.e., set up accounts, reset passwords, and troubleshoot any errors that transpire with the software.· Contributes to departmental projects as assigned, attends and participates in department training and meetings to discuss computer-related issues.· Creates technical and procedural documentation for use by the department for future resolution reference.· Train users on using our system to understand better how to solve the problem without I.T. help.· Enter requisitions by placing orders for the I.T. Department and collect invoices that are receipted for payment.· Enter data for HAP Payee for the UAP File.· Set up Jotform for various Departments for internal and external users to fill out the form effectively.· Work cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.· Coordinates and organizes departmental meetings and conferences and sets the room, audio, and visual equipment for all departments. -
Various PositionsDelta Personnel, Inc., Wbenc, Wosb, Nmsdc, Dbe Certified Nov 2016 - PresentMetairie, La, Us• Greet guests, seat them at tables or in waiting areas, and assist hostesses as needed• Inspect dining and serving areas to ensure cleanliness, proper setup, and spotless environment• Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors• Back home duties as needed, such as washing glasses or other serving equipment at bars. -
Help Desk TechnicianIct Apr 2022 - Sep 2022Sk• Provide technical support for software maintenance and use• Monitor computer system performance to ensure proper operation• Document and maintain student and staff devices on the spreadsheet for inventory to make sure it is up to date• Collaborate with others to determine specifications and details on upcoming projects and daily tasks• Participate in staffing decisions on what needs to be done before the next school year• Answer user inquiries regarding computer software and hardware operation to resolve problems• Following up with clients to ensure the problem is resolved• Install and configure wireless networking equipment -
Delivery DriverDelivery Drivers, Inc. Apr 2020 - May 2022• Significantly improved customer relations with the company by encouraging repeat bookings• Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods• Plan and follow the most efficient routes for delivering goods• Sort items to be delivered according to the delivery route• Obtain signatures for payments, arrange for payment plans and recipients • Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing• Route and handle phone orders and messages to appropriate department
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Systems Administrator | Microsoft Administrator | It Security | It Help Desk | Network AdministratorSeeking A New Opportunity Jan 2019 - Apr 2022London, GbAnswer user inquiries regarding computer software or hardware operation to resolve problems. See more occupations related to this task.Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support. See more occupations related to this task.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. See more occupations related to this task.Develop training materials and procedures or train users in the proper use of hardware or software.
Sam Brandon Education Details
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Southern University At New OrleansComputer And Information Systems Security/Information Assurance
Frequently Asked Questions about Sam Brandon
What company does Sam Brandon work for?
Sam Brandon works for Housing Authority Of New Orleans
What is Sam Brandon's role at the current company?
Sam Brandon's current role is IT Support Analyst @ HANO | IT Security, Help Desk Support.
What is Sam Brandon's email address?
Sam Brandon's email address is sam.brandon@ict.sk
What schools did Sam Brandon attend?
Sam Brandon attended Southern University At New Orleans.
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