It Support Analyst
Current· Provides technical telephone support for internal end users on routine hardware and software problems.· Troubleshoots and diagnoses fundamental problems with computer equipment, performs minor maintenance and equipment repair, and escalates higher-end problems to the lead technician.· Inputs data in the Help Desk tracking system, Track-It, for the I.T. department, performs and researches fundamental technical issues, and performs administrative tasks.· Helps applicants identify and troubleshoot MyHousing account and access-related issues, including password changes, identity verification, and support for alternate access.· Assist landlords in gaining access to their housing software accounts, address any issues that may occur, i.e., set up accounts, reset passwords, and troubleshoot any errors that transpire with the software.· Contributes to departmental projects as assigned, attends and participates in department training and meetings to discuss computer-related issues.· Creates technical and procedural documentation for use by the department for future resolution reference.· Train users on using our system to understand better how to solve the problem without I.T. help.· Enter requisitions by placing orders for the I.T. Department and collect invoices that are receipted for payment.· Enter data for HAP Payee for the UAP File.· Set up Jotform for various Departments for internal and external users to fill out the form effectively.· Work cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.· Coordinates and organizes departmental meetings and conferences and sets the room, audio, and visual equipment for all departments.