With over 13 years of experience in customer service and IT support, I am a versatile and valuable asset to Swagelok Penn, a leading provider of fluid system solutions. My core competencies include customer relationship management, problem resolution, sales support, technical support, and 3D printing. I have a proven ability to build and maintain strong relationships with clients, resulting in increased customer retention and loyalty. I am adept at identifying and resolving customer issues promptly and effectively, leading to a 100% on time inquiry resolution in customer service efficiency. I also provide crucial support to the sales team, ensuring seamless operations and maximizing sales opportunities.In addition, I have a comprehensive understanding of 3D printing technologies, including Fused Deposition Modeling (FDM), Stereolithography (SLA), and Selective Laser Sintering (SLS). I am proficient in using industry-standard 3D modeling software such as SolidWorks and Chief Architect. I have successfully designed intricate and precise 3D models, ensuring they meet the required specifications and standards. I am also experienced in providing technical assistance, troubleshooting hardware and software issues, and ensuring prompt issue resolution. I have trained and developed teams to enhance technical skills and customer service capabilities.My mission is to deliver outstanding customer service and IT support, while leveraging my passion for 3D printing and photography to bring a unique perspective to creative problem-solving and attention to detail. I am committed to implementing and driving continuous improvement initiatives to enhance efficiency and customer experience. I am also well-versed in various IT areas, including Active Directory, Windows, EDI, CRM software, and ERP systems such as SAP. I have demonstrated success in managing B2B customer accounts, fostering strong relationships, and ensuring customer needs are met. I am proficient in Microsoft Word, Excel, Outlook, and Office, with strong typing and analytical skills.