Sam Brimmo Email & Phone Number

Abuja

Site location: FIRS• Onsite daily monitoring of all our services to our client to ensure optimum and satisfactory services to our clients.• First level application support of Tax portal application.• First call contact to resolve any issues relating to SLA service impact.• Business Analysis of new integrations to the tax portal application and others• A liaison officer between our client and my company on issues relating to SLA and others.• Preparing monthly, quarterly… Show more Site location: FIRS• Onsite daily monitoring of all our services to our client to ensure optimum and satisfactory services to our clients.• First level application support of Tax portal application.• First call contact to resolve any issues relating to SLA service impact.• Business Analysis of new integrations to the tax portal application and others• A liaison officer between our client and my company on issues relating to SLA and others.• Preparing monthly, quarterly and annual SLA reports. Show less

Abuja

1.Provide technical assistance and support to users that are related to the ITAS systems (SIGTAS, E-filing, Infrastructure etc.) 2. Respond to user queries relating to the ITAS system, run diagnostic programs to isolate problems; determine and implement the appropriate solution. 3.Responsible for answering, commenting and replying to help desk inquiries 4.Responsible for opening and closing incidents in the helpdesk. 5.Responsible for identifying… Show more 1.Provide technical assistance and support to users that are related to the ITAS systems (SIGTAS, E-filing, Infrastructure etc.) 2. Respond to user queries relating to the ITAS system, run diagnostic programs to isolate problems; determine and implement the appropriate solution. 3.Responsible for answering, commenting and replying to help desk inquiries 4.Responsible for opening and closing incidents in the helpdesk. 5.Responsible for identifying and organizing tickets according to priority and forwarding tickets to the responsible staff. 6.Escalate issues by levels until a particular problem is resolved adequately 7.Assist support staff with fieldwork as needed 8.Business Analysis for the ITAS project and other projects as may be assigned. Show less

Abuja

1.First level support to our links at (Federal Inland Revenue Service)FIRS HQ and ITO’s. 2.Daily monitoring of our Links to FIRS for to ensure efficiency. 3.Preparing and submitting of FIRS Service Level Agreement Reports(weekly, monthly, quarterly and annually). 4.Perform installation, troubleshooting, and maintenance of VSAT Microwave Radio and Fibre Links. 5.Ensure all Project and support documentations are done in line with customer and companies… Show more 1.First level support to our links at (Federal Inland Revenue Service)FIRS HQ and ITO’s. 2.Daily monitoring of our Links to FIRS for to ensure efficiency. 3.Preparing and submitting of FIRS Service Level Agreement Reports(weekly, monthly, quarterly and annually). 4.Perform installation, troubleshooting, and maintenance of VSAT Microwave Radio and Fibre Links. 5.Ensure all Project and support documentations are done in line with customer and companies procedures. And are delivered within agreed customer schedule and to quality specification. Show less

#Marketing of the bank’s products and services to prospective customers.#Opening of accounts for new customers.#Serving as Intermediary between the customers and the bank authority.#Booking of loan for customers.#Training/educating the bank’s customers on how to use the POS machine.#Account officer for the corpers’ account domiciled in the bank.

VSAT installation and maintenance.Daily monitoring of all links and reporting of faulty ones.Supervision of contractors on site. Sending of weekly report.Switching on and switching off of the server