• Maintained job duties from my time as the Office Administrator, in addition to the new duties listed below. • Owned Internship Program, including job posting, interview scheduling, interviewing, planning of panel interview with additional team members, hiring, onboarding, mentoring, development, and offboarding of all interns. • Assisted with hiring process and owned onboarding for new employees. • Spearheaded the development and promotion of a positive workplace culture aligned with the company's values and mission.• Led initiatives to enhance employee engagement, well-being, and growth opportunities.• Championed diversity, equity, and inclusion (DEI) efforts to create a more inclusive and equitable workplace environment.• Established and managed feedback channels, including anonymous surveys, to address employee concerns and improve satisfaction.• Collaborated with teams across the organization to support HR functions and enhance the overall employee experience.• Acted as a point of contact for employees, offering support, guidance, and resources to enhance their work-life experience.• Contributed to the development and implementation of HR policies and practices that aligned with the company's goals.• Fostered a sense of belonging and camaraderie among employees, promoting a positive and cohesive work environment.• Continuously worked to strengthen the connection between the company's culture and its business objectives.

• Wore multiple hats in a dynamic startup environment, effectively balancing admin support, team building, volunteering, & culture initiatives.• Spearheaded regular team building activities and events to foster a positive workplace culture, strengthen team bonds, & enhance employee morale.• Took the lead in organizing volunteering opportunities, including establishing Losant’s Adopt-a-Spot Program, allowing the company to give back to the community.• Led the Culture Committee, initiating and driving diversity, equity, and inclusion (DEI) initiatives to foster a more inclusive and equitable workplace environment.• Championed the launch of anonymous team surveys to gather feedback and concerns, actively responding to issues raised and implementing solutions to improve team satisfaction & engagement.• Created and maintained company intranet using Confluence. • Provided comprehensive admin support to all teams within the organization, with a primary focus on the Ops, HR, & IT.• Assisted with planning for offsite events & conferences, including travel bookings for Losant team members. • Managed HR-related tasks, such as onboarding/offboarding/job transitions for employees, planning all-staff meetings, assisting with benefits administration, etc. • Assisted in streamlining and improving operational processes to enhance efficiency & productivity.• Coordinated office logistics, including facilities management, supplies procurement, and vendor relations.• Acted as a point of contact for employees' inquiries and requests, offering prompt & effective solutions.• Founded Losant's quarterly internal newsletter, taking on the responsibility of content creation & distribution, effectively enhancing internal communication and keeping employees informed about company updates, achievements, & important news.• Maintained a welcoming and organized office environment that reflected the company's values and supported daily operations

- Maintained job duties from my Sales Office Manager position, in addition to new duties mentioned below.- Spearheaded the hotel's business travel segment, cultivating and managing relationships with corporate clients and travel agencies.- Successfully negotiated and secured corporate contracts and partnerships, resulting in increased occupancy rates and revenue.- Collaborated with travel agencies and corporate clients to coordinate room reservations, travel arrangements, and special requests for business travelers.- Conducted regular business reviews with corporate clients to assess their needs, address concerns, and identify opportunities for enhancing their experience.- Acted as a dedicated point of contact for corporate clients, providing personalized service and resolving any issues promptly.- Utilized data analysis and reporting to track business travel trends, identify opportunities for growth, and optimize pricing strategies.- Managed a portfolio of corporate accounts and negotiated rates, ensuring accurate billing and timely collections.- Coordinated with various hotel departments, including front desk, housekeeping, and sales, to ensure seamless service delivery for business travelers.- Stayed updated on industry trends and competitor offerings to maintain a competitive edge in the business travel market.

- Maintained job duties from my Sales Office Coordinator position, in addition to new duties mentioned below. - Managed the sales department's efforts to secure room blocks for group travel, VIP clients, and events, exceeding revenue targets.- Effectively communicated the specific needs and requirements of group bookings and events to various hotel departments, ensuring a seamless guest experience.- Demonstrated excellent organizational skills by overseeing the entire planning process, from initial booking to post-event evaluation.- Played a hands-on role by frequently being on-site during events to ensure smooth execution and resolve any issues that may arise.- Collaborated closely with clients to understand their unique requirements and preferences, providing customized solutions and exceeding expectations.- Maintained a detailed database of clients, group contacts, and event specifications, facilitating efficient communication and follow-up.- Developed and maintained relationships with key clients and partners, driving repeat business and referrals.- Prepared and presented proposals, contracts, and event orders to clients, ensuring clear and accurate documentation of agreements.- Coordinated with the hotel's culinary, housekeeping, technical teams, and third party vendors to deliver exceptional event experiences, including catering, room setup, and audiovisual support.- Contributed to revenue growth by actively identifying and pursuing new sales opportunities within the group travel and event markets. Exceeded prospecting goals each month.

- Supported the hotel's sales team by coordinating and managing sales activities, including client meetings, site tours, contracts, and proposals.- Assisted in the development and maintenance of Standard Operating Procedures (SOPs) related to sales and client management processes. Worked closely with accounting department to ensure our processes were compliant. - Collaborated closely with the sales team to maintain an organized database of client information and sales leads, ensuring effective follow-up and communication.- Managed the scheduling of client site visits, tours, and meetings, providing a seamless and personalized experience.- Prepared and distributed sales contracts, ensuring accuracy and compliance with hotel policies and industry standards.- Facilitated communication between the sales department and other hotel departments, ensuring a coordinated approach to client needs.- Assisted in the creation of sales reports and marketing materials to support sales efforts.- Maintained an organized inventory of sales collateral and promotional materials.- Acted as a point of contact for client inquiries, providing prompt and professional responses to inquiries and requests.- Contributed to the overall success of the sales team by providing administrative support and helping to streamline sales processes.

- Provided exceptional guest services at the front desk, including check-in/check-out, reservations, and addressing guest inquiries and requests. - Assisted in writing and creation of Standard Operating Procedures (SOPs) for various hotel operations, ensuring consistency and efficiency across departments.- Managed all aspects of the retail space, including inventory management, Point of Sale (POS) system operation, ordering, and training staff. - Maintained a cross-functional role, receiving training in various hotel departments to provide support as needed, including room service, valet, hostess, housekeeping, site tours, and basic maintenance tasks.- Demonstrated versatility and adaptability by seamlessly transitioning between different roles within the hotel to enhance guest experiences and ensure operational effectiveness.- Collaborated with team members and departments to uphold the highest standards of guest satisfaction and service quality.- Assisted with training new staff members and sharing knowledge to enhance overall team performance.- Played a key role in creating a positive and welcoming atmosphere for guests, contributing to the hotel's reputation for exceptional service.

- Provided exceptional customer service to clients by addressing inquiries and resolving issues in a timely and courteous manner.- Successfully met and exceeded sales targets through effective communication and persuasive selling techniques. Maintained a “Top Performer” status in multiple campaigns by exceeding sales goals. - Utilized CRM software to manage customer interactions, maintain accurate records, and track sales leads.- Collaborated with cross-functional teams to improve product knowledge and ensure a seamless customer experience.- Participated in regular training sessions to stay up-to-date with product offerings and sales techniques for multiple campaigns. - Demonstrated strong problem-solving skills to address customer concerns and find satisfactory resolutions. - Consistently maintained a positive attitude and upheld the company's reputation for exceptional customer care.- Contributed to team success by sharing best practices and providing support to colleagues as needed. Acted as a coach for the main program I was involved in.